Customer Solutions Specialist - Toronto, ON MH E

See What We're All About · As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. ...

Job description

See What We're All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace if you know a few jokes, that puts you on the top of our list Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat – Apply Today

Perks

• Parts Town Pride – check out our virtual tour and culture
• Quarterly profit-sharing bonus
• Hybrid work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Business Casual dress code
• All the traditional benefits like group health and dental benefits, RSP match, employee assistance programs and time away – don't worry, we've got you covered.

The Job at a Glance

The Customer Solution Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top notch customer service, always upholding Parts Town's high-quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must

A Typical Day

• Handle a high volume of inbound customer interactions each day: approximately 50-70 phone calls/day and a steady flow of emails, while consistently delivering an exceptional customer experience from start to finish
• Process customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc.
• Effectively collaborate with customers, manufacturers, and internal departments regarding the customer's needs

To Land This Opportunity

• You have at least 1 year of experience in a face to face or over the phone customer service role
• You exhibit stellar organizational skills, multi-tasking skills, and computer skills
• You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please)
• You know MS Office; you may not be a master but you're on your way
• You have a quality, high speed internet connection at home
• You have a genuine positive, outgoing, team spirited, one-for-all personality
• You're an all-star communicator and are proficient in English (both written and verbal). If you're bilingual, that's a plus
• You can work a schedule between the hours of M-F 8:00 AM - 9:00 PM (EST) with flexibility to adjust to different hours as needed

About Your Future Team

Our team is truly a family unit, we like each other...a lot We work hard and play hard together, every day. Whether it's a potluck or a team outing we like to have a good time while working. We also love to let our inner nerd shine; whether you're nerdy about sports, comic books, cats or baking we can't wait to get to know you

At Parts Town Canada, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The wage range for this role is $20.41 to $26.85 per hour which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental, vision insurance, RSP with match, employee assistance programs, paid time off, paid personal emergency leave, paid holidays, paid parental leave, and professional development opportunities.

Parts Town Canada , a division of Heritage Food Service Group of Canada is an inclusive and equal opportunity employer. If you require a disability related accommodation to participate in the recruitment process please inform us. We will accommodate your needs under the Ontario Human Rights Code. While we appreciate all applications, only those candidates selected for an interview will be contacted. We thank all applicants for their submissions.