IT Support Specialist - Edmonton, Canada - Drivewyze

Drivewyze

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About us:

Drivewyze is more than just a tech company - we are a connected truck solutions leader that is revolutionizing safety and sustainability in commercial vehicle transportation.

We are committed to bettering the experience of drivers, fleets, and public agencies towards a vision of zero crashes, zero fatalities and a sustainable transportation system.

We are on a mission to revolutionize highway safety and efficiency and we are looking for great talent to be part of our success story

About the Role:

Location:
Head Office - Edmonton, AB

Report to:
Manager, IT and Security

Responsibilities:

Process system user access requests per standard operating procedures, logging, tracking, resolving, escalating, and incidents and service tickets. This includes responding to user requests and issues related to the Microsoft suite of products and hardware, and other internal systems.
Provide support to internal team members related to IT and equipment questions, onboarding processes, and facilitate new user training.
Maintain, update, and contribute content to our internal knowledge base and develop materials to support enduser training.
Deploy and support systems updates.
Monitor and maintain inventory levels and tracking of hardware and devices, support the purchase of new equipment and facilitate shipments to endusers.
Support other initiatives and special projects, including assisting with production requests as directed.

What you bring:

Previous experience in a technical support role providing tier 1 support.
Degree, diploma, or certifications in Information Technology or related field.
Understanding of Linux operating system and any of the following certifications is an asset: CompTIA A, +CompTIA Network,+ CompTIA Security+
Strong written and verbal communication skills
Exceptional time management, multitasking, and prioritizing tasks with mínimal supervision.
Audio visual experience would be an asset

We understand great talent may come from a variety of workplace experiences and backgrounds. A better future depends on new and diverse voices at the table. We'd love to hear from you

By joining us you will enjoy:

Great people to work with in an inclusive and collaborative culture
Flexible work options
Open vacation program with unlimited vacation days
Competitive compensation package, including benefits and employee stock options
Opportunities to make your mark, experience growth, professional development and advancement within the company
Employee recognition and referral programs
Social initiatives

- virtual games and contests, pickle ball, basketball, ping pong, foosball, darts, you name your game

Work with us because you believe in what we do.
Want to be part of a team whose mission is to save lives by reducing commercial transportation fatalities? How about being part of a tech company that continues to disrupt industry with new ideas?
Although technically, we have been in business for almost 20 years, we are proud to have maintained a start-up feel with each team member acting like owners modeling our values:

Create Exceptional Experiences. Think like a customer, colleague, partner, and stakeholder. Strive to go above and beyond and have a positive impact on others.
Drive to Succeed. Be purposeful and accountable. Persevere through challenges and seek ways to enable success. Operate with speed, agility, and excellence.
Empower and Lead. Take the initiative and be proactive. Identify problems quickly and help tackle them. Have a voice, share ideas and give constructive feedback. Encourage others to do the same.
Disrupt Creatively. Be curious, explore ideas without bias, and fearlessly try new things—Foster innovation with diversity of thought. Merit ideas, not titles, and learn from failure.
Cultivate Relationships. Build credibility and influence with integrity, honesty, and commitment. Seek winwin outcomes and lead with transparency and high ethical standards.
Raise the Bar. Continually improve and grow. Build for the future, develop capability, and help others to learn. Take risks and aim high. Don't iterate when you can change the game.
Play as a Team. Navigate with genuine care, respect, and inclusiveness. Create momentum through timesaving collaborative partnerships. Celebrate successes and have fun.

Our Journey and Culture

As an organization, our innovative and collaborative culture is woven into the fabric of our DNA and seen through our interactions with one another.

Our teams work together to solve problems that have a real-world impact, with all voices being heard at the table, and we believe respectful and inclusive idea-sharing is fundamental to our ability to continue to push into uncharted territories.

Our roots are deep with almost 20 years of cultivating relationships and expertise, and our footprint across North America is a testimony of our ability to disrupt the industry and change the