Dispatcher - Night Shift - Oshawa - Canada Cartage Group

Description

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada's largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deeply rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered, and high performance is championed. Founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

Position Summary

The Dispatcher will be responsible for managing day-to-day operations of driver dispatch in a busy environment, scheduling, routing, and ensuring that all activities are accurately recorded in the company's transportation management system. The dispatcher will also be expected to communicate effectively with drivers to provide clear instructions and address any issues that arise during transit. Additionally, the role requires close coordination with other departments to ensure timely deliveries and maintain high customer satisfaction.

Schedule

Night Shift: Sunday to Friday, 11pm to 7am

What you will do

• Facilitate daily communication and issue resolution with customers, drivers, and staff
• Review driver productivity and utilization reports and provide recommendations to the Manager
• Monitor and audit daily driver activities (non-rev hours, start times, finish times, delays, etc.)
• Ensure drivers are compliant and working productively
• Order entry, data entry, appointment bookings with shippers, receivers, and customers
• Maintain internal templates and spreadsheets
• Assist in planning for the next day
• Start/Close daily trips or end-of-week trips promptly to keep the system accurate
• Customer-facing responsibilities, including answering inquiries and providing high-level customer service
• Respond professionally to customer emails and communications

What You'll Bring

• Minimum 1 year of dispatching experience in a busy environment
• Willing to work weekends when required
• Ability to work independently
• Post-secondary education or equivalent experience (asset)
• Excellent verbal and written communication skills
• Experience with staff scheduling in a variable work volume environment
• Knowledge of 24/7 operations, preferably in transportation
• Training in Hours of Service and E-log (asset)

Skills & Competencies

• Strong analytical, communication, and judgment skills
• Proficient in MS Outlook, Excel, PowerPoint, and Word
• Ability to work in a fast-paced environment
• Ability to multitask and handle multiple projects simultaneously

Why people love working for Canada Cartage

• Cohesive team and positive, hardworking atmosphere
• Opportunities for career growth
• Recognition initiatives for outstanding service and teamwork
• Perks including discounts on hotels, car rentals, entertainment, gym memberships, and electronics
• Fun events throughout the year
• Community involvement through volunteering and donations
• Stable company with resilience during economic challenges

We are a top employer

• Recognized on Forbes list of Canada's Best Employers for six consecutive years
• Selected as one of Canada's Top Fleet Employers for 8 years
• Recognized as an Employer of Distinction for 4 years
• Acknowledged as one of Canada's Best Employers for Diversity in 2023

Join Industry Leadership

Canada Cartage is committed to accessibility under the Accessible Canada Act (ACA). We will accommodate applicants with disabilities during the application and employment process. Please inform us if you require accommodations.

We appreciate all applicants' interest; only those selected for an interview will be contacted.

Pre-employment checks include criminal record verification, education verification, and reference checks.

We encourage applications from Aboriginal people, visible minorities, and women as part of our employment equity efforts.