Security Guard- Bay Adelaide- Full Time - Toronto, Canada - Paladin Security

Paladin Security

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

Security Guard

Bay Adelaide

Full Time

Arnell Plaza

SECURITY OPERATIONS CENTRE GUARD JOB DESCRIPTION AND RESPONSIBILITIES
To continuously monitor and operate all systems in the Security Operations Centre.

Systems include, but are not limited to, all communication systems, communication logs/audits, CCTV, access control, fire panels/computers, elevator computers, and security records.

Maintain a positive relationship with Brookfield representatives and their guests; assist the Shift Supervisor in ensuring that all security guards adhere to procedures.

Furthermore, the Security Operations Centre guard is also expected to:

Ensure staff are following the assigned patrol schedule;
Provide clear and concise communication to security staff;
Record all information in a detailed and factual manner;
Follow communication guidelines issued by the client, such as prompt notification of incidents; using correct notification groups and providing information that is detailed and factual;
Be familiar with all Brookfield Standard Operating Procedures and Emergency Procedures;
Have very strong communication and customer service skills;
Write detailed, factual, and concise incident reports for all incidents mentioned in Appendix A;

_ TECHNICAL SKILLS _

Good working knowledge of MS Word, Excel, PowerPoint, Microsoft Outlook;
Knowledge of security technology (i.e. CCTV, Access Control, Fire Alarm, Intrusion, and Incident Management and other securityrelated systems); CCURE is an asset;
Knowledge and understanding of applicable federal, provincial, and municipal legislation and regulations in the area of security.

_ INTERPERSONAL SKILLS_

Excellent written and verbal communication skills;
Strong command of the English language.
Strong analytical, problem solving, and decisionmaking skills;
Strong organizational, prioritization, and time management skills;
Ability to work in a challenging, fastpaced, multitasked environment;
Flexible and adaptable in dealing with a diversity of situations and people;
Ability to work efficiently under stress;
Team player.

_ FUNCTIONAL RESPONSIBILITIES _
- _OPERATIONAL MANAGEMENT _

Provide ongoing support to the Supervisors and Site Supervisor as required;
Maintain positive and constructive relationships with Brookfield staff and external clients by providing timely and accurate support as required;
Assist the Shift Supervisor to review security incident reports
Ensure staff are dispatched to calls for service and securityrelated incidents and ensure the situation is monitored by CCTV;
Record all relevant details in the Communication and Dispatch Log (CDL)

- _ PERSONNEL AND STAFFING _

Provide support to the Security Shift Supervisor and assist security personnel with daily security duties as assigned or required;
Assist security personnel with daytoday staff duties and ensure all standard operating policies and procedures are being met as required;
Ensure the proper amount of staff respond to high risk incidents such as irate/emotionally disturbed people, medical situations and emergencies;
Conduct random spot checks on the radio and CCTV to ensure staff are in their designated posts/zones;

- _ SITE SPECIFIC DUTIES _

Inform the Shift Supervisor of all issues that may have an impact on the security services or staff performance;
Provide recommendations to the Supervisors;
Save all security documents in the proper folders and ensure the folders are organized;
Check all equipment in the SOC to ensure everything is powered on and functional;
Report all system issues to the client;
Ensure the SOC is kept clean and free of clutter;
Learn and follow all procedures in the Standing Orders;
Ensure emergency response procedures are being followed;
Have the Emergency Response Checklists readily available;
Have the Emergency Action Plan readily available;
Ensure all staff receive clear and detailed information while responding to incidents;
Ensure all work stations are sanitized on a daily basis;
Ensure all binders are organized and in the proper order;
Ensure all handwritten logs are legible and contain all necessary information;
Review all CDL logs on a dailybasis to ensure they contain relevant and accurate information without any gaps;
Ensure the proper CCTV layouts are visible;
Ensure all SOC equipment is in the designated area and not moved around;
Check all door alarm logs to ensure the proper information is being documented;
Report all frequent nuisance door alarms to the client; Communicate with Emergency Services during major incidents;
Collect and record all relevant details during and after an incident;
Collect and record all relevant details as it applies to the shift (Eg. Contractor arrival/end times, fire code information, Health & Safety, patrols,
Ensure contractors receive proper access cards;
Conduct audit of keys and access cards on a daily basis; report any discr