Bilingual Group Benefits Administrator - North York, Canada - Intact

Intact

Verified Company

North York, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times.

With our team, you'll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

In return, we'll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer.

You'll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

About the role

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times.

With our team, you'll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

In return, we'll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer.

You'll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

About the role
We're looking for a Bilingual Group Benefits Insurance Administrator to join our growing team

Working within our Group Benefits team, you will provide prompt, courteous and effective client service to individual Group Benefits Plan participants.

You will address clients' insurance requirements, using established procedures in a fast-paced computerized environment.

What you'll do here:

Provide accurate, professional, quality Customer Service to clients groups
Meet or exceed all call answer rate and service level KPIs, and deliver timely Administration Services
Contribute to the successful retention of current clients and attract new groups in the marketplace through accountability and ownership of client relationship and service
Actively contribute to a high performing and engaged Group Benefits team in a respectful team environment
Handling written and verbal client inquiries regarding Group Insurance coverage and policies; communicating benefits and providing information on eligibility and coverage options
Processing transactions and monthly reconciliation for insured
Liaising with Clients, Providers and Insurance Carriers ensuring inquiries/complaints are handled accordingly

What you bring to the table:

Excellent verbal and written communication skills in English and French
Critical thinker with high attention to detail and accuracy
Great team player who can also work independently
Solid sense of initiative and urgency and have a desire to take on more responsibility
Dedicated and organized, with demonstrated accountability and reliability in the quality and timeliness of work.
Proven ability to multitask
Effective prioritization and follow up with the ability to meet deadlines under pressure
Good analytical, mathematical and problemsolving skills
35 years' customer service experience
Accident/Sickness license is not necessary but will be required within 6 months of employment
Insurance industry and Contact Centre experience would be an asset
Bilingualism (FR/EN) is required.

Here are a few reasons why others have joined our team:

An award-winning, inspiring workplace that supports its people and recognizes great work
Stimulating, challenging projects and development opportunities to help you grow your skills and career
A comprehensive financial rewards program that recognizes your success
An extensive, flexible benefits package
An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
A $350 annual wellness account that promotes an active lifestyle

Flexible Work Arrangements
We're proud to support a flexible hybrid approach which gives everyone the best of both worlds.

While there are no minimum or maximum time requirements, each team's need for in-person connections will be different and there will be times you'll join your colleagues at the office.

What we offer
Working here means you'll be empowered to be and do your best every day.

Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with l