Application Support Analyst - Vancouver, BC VB Z

Job summary

Join a growing technology team where your troubleshooting skills, customer focus and technical expertise make a real impact every day.

Responsibilities

Troubleshoot application issues system errors user access problems
• Escalate complex issues to development or infrastructure teams when required
• Perform application testing validation after updates fixes/li>Create maintain support documentation knowledge base articles/li >Monitor system performance report recurring issues
• Communicate clearly with users to explain solutions next steps.li >Assist with system upgrades deployments configuration changes/
• Follow IT service management best practices security policies/ul>

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  Job description

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