senior sales associate - City of Langley - Windsor Plywood

Description

Overview

Compensation: FROM $ $25.00 per hour (based on experience)

Please come by the Store and introduce yourself with a resume

WINDSOR PLYWOOD

We specialize in hard-to-source interior and exterior home finishing products including flooring, doors, mouldings and especially wood products. Our goal is simple – focus on our customer's needs and provide outstanding customer service. We're more than a local building supply company, and our business model is also very different. Most of our locations are family affairs – independently locally owned and operated, not top-down like most franchise groups. We carry high quality, responsibly sourced products and are committed to providing outstanding value and personalized, one-on-one service to all of our customers. We are proud to have been in business 55+ years with stores across Canada and in the Pacific Northwest region of the United States.

Summary of Position

The Senior Sales Associates' primary focus is customer service. They mainly work with Contractor Customers through the entire sales cycle – from initial greeting to final sale. The products sold require an order fill & solution-based approach to support our contractor's projects. Will be instructed to establish sales relationships with targeted, key builder accounts and assist walk-in customers as required.

Benefits

• Gain experience working with a Building Supply Company in business 55+ years
• Health Benefit Program | Dental, Pharmaceutical, Travel, Life and LTD Insurance
• Paid Vacation Time & Paid Sick-Days
• Not required to work Weekends, Evenings & Statutory Day Off
• Consistent, safe, healthy work environment
• Employee Mental Health & Well-Being program and resources
• PERKS: Employee deep-discounted pricing on all products | Paid-training opportunities

Performance Expectations

1. Contractor Customer Service
2. Ensure every customer experience exceeds the customer's expectations – go the "extra-mile"
3. Developing a professional strong long-term relationship with Contractors
4. Proactively engage, assess, and anticipate the needs of each customer individually
5. Answer in-coming phone calls & emails in a professional prompt manner
6. Assist with entire sales-cycle – includes retrieving, handling, and load coordination
7. Ordering regular stocking inventory & Contractor Special-Orders
8. Strong Product Knowledge to enhance "value-added" sales component
9. Processing transactions – Purchase Orders, Quotes, Invoices, Packing Slips
10. Utilize software and/or procedures to process building-supply orders for Contractors
11. Assist with the stock inventory counting & receiving of materials when directed
12. Proactively communicate with Contractors as shipments & back-orders arrive
13. Bring a sense of ownership and accountability for the operation
14. Be aware of all major changes to Building Envelope code changes that may affect products & materials provided by the Company
15. Actively monitor stock levels, organization & provide input on pricing
16. Develop a list of leads & future projects for follow up
17. Obtain bid opportunities & develop quotes based on company pricing policy
18. 4. Operations
19. Diligently follow checklists, policies, processes, procedures & provided guides
20. Handle Contractor problems & complaints in a positive & constructive manner
21. Be familiar with Company credit policies and account management
22. Be observant of Contractors & Drivers who appear to be acting in a manner of Theft
23. Follow OHS company guidelines and maintain a safe & positive work-environment
24. 5. Teamwork & Training
25. Find innovative methods to supply products | substitution, special orders, transfers
26. Share product knowledge and Industry best-practices with all staff
27. Actively participate, help develop, and contribute to Counter Sales training initiatives
28. Provide innovative feedback and share concerns openly with management using discretion
29. 6. Assigned Tasks & Duties
30. Depending on the needs of the business there will be appropriate & reasonable changes made to the scope of your job description on a regular basis. This will be based on the Manager's discretion.

Qualifications & Experience Required

Education Required:

• Must have completed Grade 12
• Post secondary or Commercial | Counter Sales related training is an asset

Experience Requirements:

• Applicants with prior Building Supply Industry experience | Building Codes, Blueprints, Permits will be considered an asset. Applicants with professional skills from other industries will be strongly considered and will be provided industry-related training from Windsor Plywood.
• Prior Contractor Customer-Service experience is an asset
• Permanent resident of Canada and Driver's License is preferred

Skill Requirements:

• Strong work ethic and self-motivated/self-directed, with an ability to work independently using sound judgment, logical reasoning skills, and intuition
• Excellent verbal and written communication skills in English
• Ability to be personable and social with customers to help deliver sales & build relationships
• Prioritize tasks and manage time effectively, always mindful of the customer
• Flexible, honest, acting in all situations with professionalism and integrity
• Able to deal with changes, delays, or unexpected events in a professional & timely manner

Physical Requirements:

• Positional Tasks
• Standing 50%
• Walking 20%
• Front carry (up to 50lbs) 5%

General Working Conditions

Busy, high-volume work environment

Regular overtime will be offered and expected during staff shortages, seasonal high traffic periods, inventory-counts and special projects

Visual ability to use Computer screens & read small labels

Auditory ability to use telephone hand-set

Applicants must be legally entitled to work in Canada without sponsorship. We thank you for your interest; however, only those selected for an interview will be contacted.