Tlm Hardware Support - Montréal, Canada - ADP

ADP

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

TLM Hardware Support

Job purpose
Resolve software and hardware questions for clients using Time and Labor Management products. Provide solutions to meet client needs capture time and attendance punches.

Duties and responsibilities

Follow call handling best practices to deliver Service Excellence
Resolve inbound service requests from internal and external clients utilizing ADP Time products
Adhere to schedule as per Workforce Management
Achieve metrics as determined by business unit
Detail client service requests in client record management system
Collaborate with internal product support partners to bring resolution to client request
Maintain knowledge and proficiency of Time and Labor Management products
Support additional ADP business partners as call volume permits

Qualifications

Bilingual
French & English
Proven track record for delivering superior customer service
Basic understanding of networks, routers, switches, IP addresses
Excellent organization and prioritization skills
Strong attention to detail
Excellent time management skills
Strong communication written and oral

Education
Post-secondary diploma or equivalent

Experience
1-2 years of customer service experience

Working conditions
Able to work between 8am-8pm EST

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.