Account Service Representative - Montréal, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Summary

The Account Service Representative is responsible for processing routine data entry and on-line input of transactions using basic understanding of products and processes.

Activities may also be dependent on balancing transactions and deposits as received from clients and branches with emphasis on throughput, accuracy and production.

Night Shift - 12:00 AM to 8:00 AM (Sunday-Friday)

What will you do?

Handles basic data entry & manages processing of Commercial deposits & ATM client deposits consisting of Reception of parcels and extracting contents of parcel, verifying contents (cash & checks) and validating that contents balance with deposit provided from client
Processes work volumes and provide consistent service within established benchmarks contributing to the achievement of business SLA/KPI.
Examines all documents for completeness and takes full responsibility for quality and accuracy of daytoday responsibilities, tasks and activities ensuring a balanced focus on enhanced client experience.
Exercises due diligence in following operational risk policies, procedures standards and guidelines.

What do you need to succeed?

Must-have

Client Focus
Available to work from Sunday through Friday (maximum of 37h5)
Efficient and accurate data entry abilities.
Responsible for the reception/preparation of parcels
Ability for problem resolution and to determine quickly the departments' priorities

Nice-to-have

Ability to work in high volume & strict timeframe deadlines
Knowledgeable of products supported by the team (Commercial Deposit Processing, Cash processing)

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and highperforming team
Opportunities to take on progressively greater roles
A worldclass training program in financial services
Flexible work/life balance options

LI-POST

Job Skills
Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

1

PLACE VILLE MARIE:

MONTRÉAL

City:

MONTRÉAL

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Technology and Operations

Job Type:

Casual

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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