IT Analyst - Kelowna, Canada - International Gateway Language Academy & College

Description

About International Gateway Language Academy and College:

Established in 2002, International Gateway Language Academy and College is one of the oldest and most trusted English as Second Language school in Kelowna, Canada.

At our original location in Kelowna, BC, we have consistently been awarded as one of the Best Schools in Kelowna because we have always put our students' needs first.

Today we have become one of the fastest-growing schools in Canada.

In Kelowna, BC we have our ESL Language Academy and Career College, and we are excited to have just opened a new branch of our Language Academy in Calgary, AB.

About Position:

Furthermore, you will play a vital role in maintaining computer networks, configuring and managing computers, including servers, workstations, and laptops.

Your expertise will also be utilized in training staff and providing software support.

In this role, professionalism and a strong commitment to delivering exceptional service are paramount.

You will have the opportunity to work closely with a diverse group of individuals, ensuring their technological needs are met efficiently and effectively.

If you are passionate about technology, possess excellent problem-solving skills, and thrive in a collaborative environment, this position offers an exciting opportunity to contribute to the success of our organization.

Key Duties & Responsibilities

• Develops and maintains scripting for the creation of all district user accounts.
• Administers district databases using MS SQL Server.
• Develops, maintains and troubleshoots issues with Internet and Intranet websites using SharePoint and other content management systems.
• Prepare and maintain documentation of data systemsrelated policies and configurations.
• Installs, configures, and supports computer workstations, laptops, tablets and peripherals.
• Services and repairs computer workstations and laptops.
• Working knowledge of Windows operating system, Windows Server 2016/2012, computer networking concepts, Microsoft Office Suite, Adobe Creative Cloud Suite.
• Considerable experience with various types of modern IT related equipment and platforms
• Proven understanding of networking (wired/wireless) methods, protocols and hardware (e.g. 802.x, TCP/IP, etc.)
• Proven understanding of general security access, server to server replication and networking trusts
• Proven troubleshooting experience and an aptitude for timely problem solving, analysis and resolution
• Develops and maintains Microsoft Endpoint Manager (Intune) policies, enrollment procedures, software packaging and deployment
• Working knowledge of all servers and workstation operating systems
• Working knowledge of proper safety practices and the demonstrated ability to work in a manner that recognizes personal safety and the safety of others
• Proven ability to express ideas effectively both orally and in writing with the ability to explain instructions or information clearly to others
• Proven ability to maintain positive interpersonal and communication skills with the demonstrated ability to contribute to an environment which promotes teamwork and customer service excellence
• Proven ability to work in an efficient manner, plan, estimate and organize personal workload, work under pressure and see assignments through to completion
• Proven ability to perform physical activities such as lifting, pushing, pulling and moving materials, equipment and supplies including significant levels of manual dexterity for the purpose of operating keyboards, mouse, hand/power tools and handling computer components
• Proven ability to make sound decisions in accordance with established policies and procedures

Qualifications

• Bachelor's Degree or 3 Year Diploma in a relevant area of study with a preference for Information Security, Computer Science or Computer Engineering plus three (3) years of experience.
• 1+ year (s) of previous Security Operations Centre experience in conducting security investigations.
• Strong knowledge of security incident management, patch management, malware management, vulnerability management processes.
• Strong understanding of networking principles such as QOS, OSPF, BGP, TCP/IP, WANs, LANs, and commonly used Internet protocols such as SMTP, HTTP, HTTPS, SFTP, FTP, POP, LDAP, and experience with web content filtering technology policy engineering and troubleshooting.
• Valid B.C. Driver's License (Class 5).

Job Types:
Full-time, Part-time


Salary:
$22.81-$35.00 per hour


Benefits:

• Dental care
• Extended health care
• Life insurance
• Onsite parking
• Paid time off
• Work from home

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Kelowna, BC V1Y 6P3: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's Degree (preferred)

Experience:

• IT support: 3 years (preferred)

Licence/Certification:

• CompTI