Customer Service - Marieville, Canada - Peak Toolworks

Peak Toolworks

Verified Company

Marieville, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Join Peak Toolworks, where excellence in Industrial Tooling is our primary focus.

Customers who partner with our brands quickly learn of our dedication to supplying high quality innovative products backed by superior service and support.

We encourage you to explore joining our team of professionals, providing industries best products and services through our dedicated team.

High Quality, Cutting Edge Solutions

Every employee at Peak Toolworks plays an essential role in delivering the right products and services to customers at exactly the moment they are needed.

The only way we achieve this is by hiring the most talented in the industry and creating a culture designed to inspire and reward employees for a job well done.

Friendly, Personal and Forward-Thinking
The ideal Peak Toolworks employee is someone that's knowledgeable, friendly, and genuinely wants to help our customers succeed.

This position is dedicated to providing exceptional customer care and service focused on the necessary communication, selling, negotiation, and technical skills to enhance client experience and provide accurate information in a timely manner.

Role includes sales support from the time of inquiry to delivery, which requires parts identification, researching, quoting, order confirmation, pricing, order processing, expediting, and problem solving.

As the Customer Service Representative II becomes more experienced, he/she is able to continue to support the outside sales force with more depth in market intelligence, technical product information, contact with current customers, and potential lead generation.

For the most experienced, they may be assigned to Special Projects, which require hands-on supervision of highly complex orders for Gold customers.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Proactively provide exceptional customer service to current and potential customers to generate sales of products, services, and parts. Generate quotes and follow up with customers and outside sales team to ensure quotes successfully transition to orders.
Manage these orders to ensure delivery schedule is achieved to maximize revenue.
Act as key customer contact to provide information to customers on complete sales cycle from quote through delivery.
Mentor peers and share best practices with those less experienced as needed.
Ensure that all paperwork, reports, order history, and order entries are maintained to respond to customer inquiries timely and ensure internal process requirements.
Prepare all order history reports, studies and research as requested.
New Tool and Resale order entry when necessary to cover vacations.
Track and manage the disposition of all new leads, as required.
Contact potential leads as requested by management.
Follow up with Sales Leaders and RSRs on aging leads with no disposition as requested by management.
Perform cold calls and prospect new clients to create additional leads for sales as required.

Supervisory Responsibility
This position has no supervisory responsibilities.

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is largely a sedentary role; however, some filing is required.

This would require the ability to lift files, open filing cabinets and bending or standing on a stool, as necessary.

Position Type/Expected Hours of Work
This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Travel
There is no essential travel associated with this position. There may be opportunities to spend time in field with SSRs or management.

Required Education and Experience

Associates Degree required; Bachelor's Degree preferred, specializing in Business, Marketing, or a Technical area of study is preferred.
Excellent communication skills
Customer service focus understand the need, solve problems, and respond in an efficient manner
Organizational skills ability to manage time and multitask.
Experience with CRM or Salesforce is preferred.
Strong team player able to collaborate with crossfunctional teams and contribute to departmental goals
Passion for Marketing and Sales

Preferred Education and Experience
Bi-lingual/multi-lingual. Fluent in writing and speaking French/English

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.