Customer Service Representative - Burlington - Häfele Canada Inc.

    Häfele Canada Inc.
    Häfele Canada Inc. Burlington

    1 week ago

    Description

    As part of our growth strategy, we are looking for a dynamic individual to join our team as a Customer Service Representative. The Customer Service position is a gateway into our company – this role is more than just being our face and voice to customers; it also has many internal touchpoints. There are limitless ways to learn and grow, from knowledge of products, systems and processes. In this position you will interact with customers to provide responses to inquiries about products and services, as well as handle and resolve complaints. One of our core values is how we 'WoW customers' - it's a mindset, philosophy, a call to action. This plays a critical role. The opportunity exists as a team member to take their career in any trajectory internally.

    Who we are:

    Hafele is a global market leader in providing hardware solutions and innovation to the furniture, kitchen cabinet, architectural millwork and hospitality industries. We are a privately held company with a long and rich history that began in 1923. We have over 8,000 employees worldwide and in Canada, we are looking to grow our team. Come join a company where you will be encouraged to succeed, challenged to adapt and motivated to grow. Come join the 'A' team

    Essential Duties and Responsibilities:

    • Managing customer needs via phone calls and emails
    • Working with customers to create and modify orders
    • Educating customers on what's new and innovative in our industry
    • Account creation
    • Arranging pickups with customers
    • Entering complaints and returns into system
    • Preparing and reviewing technical documentation (e.g. specifications, compliance forms, installation guides) to support customer education and order accuracy
    • Recommending tailored product solutions based on customer requirements, industry trends, and application knowledge
    • Utilizing CRM and ERP systems to monitor customer histories, track issues, and optimize order management efficiency
    • Acting as the first line of technical support, troubleshooting product issues and resolving customer inquiries with in-depth knowledge of product specifications and applications
    • Being a part of a team philosophy of engagement by working with the team to achieve company targets and objectives
    • Ability to effectively work with colleagues from all departments: sales, marketing, purchasing, accounting

    Key Attributes:

    • SAP experience (required)
    • Bachelor's Degree (preferably in Business Administration or a related field).
    • Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
    • Strong analytical and problem-solving abilities.
    • Detail-oriented with a customer-first mindset.
    • Experience with furniture or architectural hardware is an asset
    • Strong background in customer service, with a deep understanding of service excellence.
    • Excellent interpersonal and communication skills, with a professional and empathetic approach to team and customer interactions.
    • Ability to prioritize tasks, manage time efficiently, and work under pressure in a fast-paced environment.
    • High level of initiative, accountability, and adaptability

    What's in it for you?

    • The opportunity to work for a company that has been certified as a Great Place to Work
    • The opportunity to work for a growing company where you are surrounded by a collaborative team.
    • A rewarding career where we all share the success of the company.
    • You can expect to be supported by leadership through open communication, encouragement and recognition.
    • You will receive encouragement to continue professional growth through training, seminars, etc.

    #J-18808-Ljbffr

  • Field Service Representative

    3 weeks ago

    Only for registered members Oakville $91,000 - $106,000 (CAD)

    Prenez en main votre carrière et votre développement tout en aidant nos clients à répondre en toute sécurité aux besoins énergétiques de nos communautés. · ...

  • Field Service Representative

    2 weeks ago

    Only for registered members Oakville, Ontario

    Prenez en main votre carrière et votre développement tout en aidant nos clients à répondre en toute sécurité aux besoins énergétiques de nos communautés. · Appliquez les connaissances techniques et de gestion de projet que vous apprendrez dans notre programme structuré pour soute ...

  • Guest Services Representative

    1 month ago

    Only for registered members Burlington, Ontario Part time

    The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner. · Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities and comfort ...

  • Client Services Representative

    1 month ago

    Only for registered members Burlington, Ontario

    This is a full-time on-site role for a Client Services Representative at iA Private Wealth in Burlington, · ON. The Client Services Representative will be responsible for delivering exceptional customer service, · ensuring client satisfaction and handling client inquiries.Deliver ...

  • Customer Service Representative

    1 month ago

    Only for registered members Burlington, Ontario

    +Job summary · Customer Service Representative · +Bullet points:Data Entry in SAP Computer System (top responsibility) · Provide Support to Sales Reps and dealers in both the Ontario and Quebec Markets · ...

  • Customer Service Representative

    2 days ago

    Only for registered members Burlington, Ontario Part time

    Job summary · We are hiring immediately for a customer service representative (cashier), which we call an omni-channel specialist at Best Buy. · ResponsibilitiesCreate an amazing customer experience at the checkout or the customer service counter · Respond to questions and share ...

  • Customer Service Representative

    6 days ago

    Only for registered members Burlington, Ontario

    We are looking for a friendly and motivated Customer Service · Representative to join our team. As a representative you will assist customers inside and outside our centers with U-Haul products and services. · ...

  • Customer Service Representative

    2 weeks ago

    Only for registered members Burlington, Ontario

    We are looking for a dynamic individual to join our team as a Customer Service Representative. · ...

  • Customer Service Representative

    1 month ago

    Only for registered members Burlington, Ontario

    We are seeking a Customer Feedback Survey Representative to engage with customers to gather essential feedback regarding their experiences. This role requires a motivated individual to ensure all interactions are handled professionally while assessing the likelihood of customers ...

  • Customer Service Representative

    1 month ago

    Only for registered members Burlington, Ontario

    We are seeking a highly motivated and experienced Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a strong attention to detail and the ability to work in a fast-paced environment. · Respond to sales leads and answer ...

  • Customer Service Representative

    2 weeks ago

    Only for registered members Mississauga $43,600 - $53,200 (CAD)

    Nous recherchons un représentant(e) service client bilingue pour rejoindre notre équipe en plein croissance. · Nous aidons les gens, les entreprises et la société à aller de l'avant dans les bons moments et à être résilients dans les moments difficiles. · ...

  • Customer Service Representative

    1 month ago

    Only for registered members Cambridge

    Sous supervision étroite le reprêtent du service à la clientële a la responsabilit de remplir correctement les commandes des clients et de grger les appels entrants des clients. · Enregistrer les commandes des clients par tphone fax courriel ou ligne ou en personne comptoir de ...

  • Customer Service Representative

    1 month ago

    Only for registered members Mississauga

    Nous recherchons un représentant du service client pour rejoindre notre département des sinistres au centre du service client. Nous vous offrons une introduction précieuse aux sinistres assurence. · ...

  • Customer Service Representative

    1 month ago

    Only for registered members Mississauga, ON

    Nous recherchons un représentant client pour rejoindre notre département des sinistres dans le centre de service au client. · ...

  • Customer Service Representative

    5 days ago

    Only for registered members Cambridge, Ontario

    Sous supervision étroite le représentant du service à la clientèle est responsable de remplir correctement les commandes des clients et gérer les appels entrants des clients. · Tâches et responsabilités · Répondre aux demandes courantes des clients au sujet des produits fournir d ...

  • Customer Service Representative

    2 weeks ago

    Only for registered members Mississauga, Ontario

    Nous sommes en recherche d'une personne pour occuper le poste de Representant(e) du service client dans notre centre de service client. · Amenagements de travail flexibles et formule de travail hybride · ...

  • Customer Service Representative

    2 days ago

    Only for registered members Cambridge, ON

    Sous supervision étroite,le représentant du service à la clientële a la responsabilité · ...

  • Customer Service Representative

    3 weeks ago

    Only for registered members Mississauga $43,600 - $53,200 (CAD)

    Nos équipes sont au coeur de tout ce que nous faisons. Ensemble, nous aidons les gens, les entreprises et la société à aller de l'avant dans les bons moments et a ïtre résilients dans les moments difficiles. · ...

  • Field Service Engineer/Representative

    3 weeks ago

    Only for registered members Oakville

    Prenez le contrôle de votre carrière et développement en aidant les clients pour répondre aux besoins énergétiques des communautés. · ...

  • Dispatcher / Customer Service Representative

    3 weeks ago

    Only for registered members Burlington, Ontario

    Dispatcher/Customer Service Representative · Power Link is a Burlington-based transportation & logistics company with two divisions: Same Day Courier and Freight. This is an opportunity to join a growing company with significant expansion plans. · Job summary · The position entai ...

  • Bilingual Customer Service Representative

    1 month ago

    Only for registered members Burlington, Ontario

    We are looking for a dynamic individual to join our team as a Customer Service Representative. · Managing customer needs via phone calls and emails · Working with customers to create and modify orders · ...

Jobs
>
Customer service representative
>
Jobs for Customer service representative in Burlington