Bilingual Junior IT Service Desk Analyst - Moncton, Canada - Matrix LabourLeasing Ltd.

Matrix LabourLeasing Ltd.

Verified Company

Moncton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About the Job:

Matrix is hiring Service Desk Analyst-Junior for an exciting position with an Industry Leader in Canada. This role is a hybrid of working from home with 1 day per week working in the office.

This is a 9-month-long contract role

Pay:
$21.63/ hr

_Language:
Must be English/French Bilingual_**
Qualifications:

Experience: Minimum 1-2 years of experience in a diverse technology and customer service
focused role
Education: completion of a postsecondary degree or equivalent
Good understanding and working knowledge of network protocols
Solid knowledge and demonstrated experience using desktop products and operating systems
Excellent communication and customer service skills
Good problemsolving skills
Adaptive to change and able to manage stress

Role description:

Responding to contacts from Service Desk customers and support teams
Performing classification, initial support, investigation, and diagnosis of incidents
Resolving incidents or assigning to appropriate secondlevel teams
Contributing technical content and departmental procedures to the Service Desk knowledge base
Participating in process improvement opportunities
Maintaining timely awareness of current initiatives, rollouts, and changes to the technical environment
Working a variety of shifts in a 24/7 environment.

About Matrix LabourLeasing Ltd
:

Matrix Labour Leasing is a full-service recruitment agency specializing in the placement and administration of the skilled trades workforce all across Canada.

We have been in business for over nineteen years and have placed over 4,000,000 employment-hours in the Canadian workforce.

We have been recognized as one of Alberta Venture's Fast Growth 50 and as a Leader of Tomorrow by Business in Calgary.

As a leader in our industry, Matrix remains committed remaining cutting edge of the Full Service Temporary/Permanent Placement model as well as best in class managed services in Payroll and Back Office Support.

We are proud to serve the following industries:
Industrial ConstructionCommercial ConstructionOil and GasManufacturingWarehousingHospitality HealthcarePipeline Construction