Assistant Front Office Manager - Jasper, Canada - FAIRMONT

FAIRMONT Jasper, Canada

6 days ago

Full time

Description

Job Description

Assistant Front Office Manager

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as an Assistant Front Office Manager, you will lead, train and recognize your team in support of exceptional guest service

What is in it for you:

Subsidized staff accommodation provided on-site for full time status
Competitive extended benefits package including medical, vision and dental for full time permanent status
Employee Travel Program
Comprehensive Wellness Platform
Discounts on food & beverage/spa/golf
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

What you will be doing:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offering professional, friendly and engaging service
Providing day to day operational and managerial support for Front Desk, Concierge & Butler, Guest Services, Royal Service, Tours department, and ensure all service standards are followed
Assisting the Front Office Manager and Director of Front Office in all aspects of the department
Ensuring proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
Communicating through pre-shift logs, emails and departmental meetings, all pertinent information for the respective shifts and areas of operation
Training, inspiring, developing, and recognizing Front Office division colleagues including Front Office and Tours, and Royal Service in the absence of Royal Service Manager and Supervisor
Assisting guests regarding hotel facilities in an informative and helpful way
Reviewing arrivals, and ensuring that special requests are met, so that service is anticipatory
Ensuring accurate billing is completed upon guest departure
Acting as a liaison for all departments within the hotel
Following all safety policies, including emergency procedures and vehicle policies
Supporting Company and Hotel policies and procedures including promoting and participation in Employee Engagement Survey (EES), Fairmont Standards which include LQA, Health and Safety, and Voice of the Guest (VOG) initiatives
Taking ownership of performance management including one on one coach & counsel sessions, maintaining performance logs and conducting performance reviews
Establishing initial department training as well as ongoing training on new systems, programs and processes in the department
Ensuring service standards are met with respects to guest satisfaction in Voice of the Guest by ensuring that all guest issues/complaints receive prompt action and follow up
Ensuring all necessary crisis and emergency procedures are in place to meet hotel standards and that all agents are fully trained to handle emergency procedures
Ensuring all key control procedures are followed
Handling Guest concerns and reacting promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions
Assist in growing Accor Live Limitless memberships, by consistently enrolling new members, and encouraging colleagues to do so
Driving GOP through meeting or exceeding the upgrade and walk in goals
Balancing operational, administrative and Colleague needs
Following all safety policies
Completing other duties as assigned

Qualifications

Your experience and skills include:

Previous leadership experience at a luxury setting an asset
Excellent knowledge of Front Office and Hotel procedures required
General knowledge of key departments, including Housekeeping and Maintenance an asset
Previous Opera PMS experience required
Computer literacy in Microsoft Windows applications required
University/College degree in a related discipline an asset
Ability to work flexible days and hours
Must possess a professional presentation
Must possess strong interpersonal and problem solving abilities
Must be highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Must have a valid Full Canadian Driver's License

Your team and working environment:

Fast-paced, upscale, luxury hotel
Close proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summer
Hospitality employees worldwide making this a great place to develop lifelong connections

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - Jasper Park Lodge | Fairmont Mountain Meetings | )

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

CWMR-3

Night Manger

9 hours ago

FAIRMONT Jasper, Canada

Company Description · Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your i ...
Reservations Manager

1 week ago

FAIRMONT Jasper, Canada

Company Description · Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your i ...
Food and Beverage Supervisor, Maligne Lake

1 week ago

Pursuit Collection Jasper, Canada

Compensation: · The wage for this position is $19.50/hour. This position is eligible for a $1/hr retention bonus for every hour worked. · What will be your daily pursuit?: · To support, coach and inspire the food and beverage team in the delivery of an exceptional hospitality cul ...
Housekeeping Operations Manager

1 week ago

AccorHotel Jasper, Canada

Company Description · Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your i ...
Food & Beverage Executive Assistant

6 days ago

FAIRMONT Jasper, Canada

Company Description · Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your i ...
Guest Services Agent

9 hours ago

RMSI-JTAC Jasper, Canada

**Reports to**: Guest Service Supervisor/Asst Supervisor and Guest Service Coordinators · Introduction · If you are passionate about the outdoors and embrace the idea of living and playing in the mountains while working on a mountain with a team of like-minded individuals, Jasper ...
Assistant Front Office Manager

6 days ago

Accor Jasper, Canada Full time

· Company Description · Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks you ...
Assistant Front Office Manager

3 weeks ago

Fairmont Jasper Park Lodge Jasper, Canada Full time

· Company Description · Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks you ...
Director, Project Management

1 week ago

Accor Jasper, AB, Canada

Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated wh ...
Director, Guest Experience

1 week ago

Accor Jasper, AB, Canada

Company Description · Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your ...
Room Attendant/ Front Desk Agent

1 week ago

Coast Hotels Jasper, Canada

The main position will be the room attendant. However, this position will also work two days as a front desk agent. · The Room Attendant will contribute to the overall success of the hotel by ensuring that the Coast Hotels cleanliness and hygiene standards are consistently met f ...
Colleague Concierge

5 days ago

Accor Jasper, Canada Full time

· Company Description · Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks you ...
Colleague Concierge

1 day ago

FAIRMONT Jasper, Canada Full time

Job Description · The position is responsible for Colleague Administration matters and Uniforms for the entire team. A critical member for the team that allows us to achieve a high level of service to all Colleagues, communicating information, and assisting with inquiries at the ...
Talent Acquisition Coordinator

3 hours ago

FAIRMONT Jasper, Canada Full time

Job Description · Talent Acquisition Coordinator (Full Time Permanent) · At Fairmont Hotels & Resorts, our approach to Human Resources begins with selecting the best candidates to join our global team of service professionals committed to turning moments into memories for our gue ...
Director, Guest Experience

1 day ago

Accor Jasper, Canada Full time

· Company Description · Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks you ...
Director, Guest Experience

4 days ago

AccorHotel Jasper, Canada Full time

Job Description · Director, Guest Experience & VIP Concierge · As Director of Guest Experience at Fairmont Jasper Park Lodge, you will provide vision and leadership that fosters an engaged team ensuring quality, efficiency and superior luxury service. You will play a key role in ...
Talent Acquisition Coordinator

3 days ago

AccorHotel Jasper, Canada Full time

Company Description · Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your ...
Assistant Laundry Manager

4 days ago

Accor Jasper, Canada Full time

· Company Description · Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks you ...
Assistant Laundry Manager

2 days ago

FAIRMONT Jasper, Canada Full time

Job Description · What you will be doing: · Reporting to the Laundry Manager, responsibilities and essential job functions include but are not limited to the following: · Consistently offers professional, engaging and friendly service · Follow departmental policies, procedures, a ...
Gasfitter

1 week ago

ATCO Jasper, Canada Full time

Division: District Operations, Natural Gas · Location: Jasper, Alberta · Salary: $, - $, Bi-Weekly · Position Summary: · Always there. Anywhere. That's us We are committed to delivering inspired solutions for a better world. We care about our communities, we care about each ot ...