Technical Successfactors LMS Lead - Mississauga, Canada - Hatch

Hatch

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID:85383

Job Category:
Human Resources

Location:
Mississauga, ON, Canada

Join a company that is passionately committed to the pursuit of a better world through positive change.

With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate.

With practical solutions that are safe, innovative and sustainable, we think globally while acting locally.

Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities.

We ensure delivery of services through the skills of our people, methodologies, and systems.

As a Technical SAP SuccessFactors LMS Lead, you are passionate about providing positive learning environment through world-class learning technology that contributes to Hatch's People Development vision of bringing out the best leader in us all.

Manage the operations of our Hatch award winning Learning system and tools (e.g., LMS, virtual classroom, authoring tools, etc.) ensuring the LMS administration team is using the functionality effectively to ensure the integrity of our learning data and globally drive efficiency and effectiveness
Work with the People Development Content Manager to manage the daily operational activities and ongoing maintenance of the SAP SuccessFactors Learning module through our regional LMS administration team
Partner with HRIS/IT teams to plan and maintain an environment that provides a seamless learning experience across all regions
Partner with key stakeholders to develop and recommend roadmap items and strategy
Define auditing practices and quality standards to ensure the optimization of data that supports reporting needs
Lead upgrades associated with our Global Learning Systems to help identify and deploy new functionality to further support and improve learning experience across all regions
Assist business stakeholders in achieving a sustained, error free technology environment, by proactively identifying risks and working with technology partners to develop and implement risk mitigation plans to reestablish stability
Provide excellent customer service by troubleshooting and resolving errors to meet our agreed upon service level agreements
Provide expertise on training metrics to evaluate the efficacy of our learning solutions and inform design
Research and manage relationships with external learning content vendors, monitor their effectiveness and utilization
Research innovation and best practices in learning technology
Identify opportunities for innovation, experimentation, continuous improvement and collaboration to meet business needs, simplify work, improve the experience for our employees
Build hightrust relationships with employees in People Development, HR, Operations, and the various business units we support
Support various projects related to learning and development as required

You bring to the role:

5+ years' experience with HR/Learning technologies such as learning management systems (LMS), online ticketing systems, virtual collaboration tools and digital learning authoring tools (Articulate 360, Adobe Captivate)
Certified SAP SuccessFactors Learning SME
PMP Certification is an asset

Skills:

Excellent customer service skills, offering timely resolution to resolve tickets
Strong consultative skills, are very creative, resilient, and agile, and possess excellent SME and stakeholder interviewing skills
Strengths in working both independently and collaboratively as part of a team
Ability to communicate at all levels of the organization to both technical and business audiences, demonstrating strong influencing and negotiating skills
Ability to use good judgment and discretion with highly confidential and sensitive personnel information
Excellent analytical skills with a deep solutionsoriented approach
Project Management skills
Strong organization skills with the ability to prioritize workload and manage multiple tasks without close supervision
Excellent written communication and presentation skills
Experience in requirements gathering and developing system test scripts
Strong problemsolving and troubleshooting skills
Ability to understand integration and data flows of information across systems
Strong organizational skills and followthrough on commitments and deadlines
Ability to think laterally with strong analytical skills
Ability to be assertive, empathetic, tactful, and supportive

Why join us?