Case Manager - Toronto, Canada - YMCA of Greater Toronto

YMCA of Greater Toronto

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Salary Rate:
$45,500 - Check out the YMCA's total compensation package

Location:
Wagner Green YMCA

Work Hours: 37.5 hours per week

Employment Type:
Full Time Salaried Contract

Number of Vacancies: 1

Anticipated Start Date:
December 1, 2023

Deadline to Apply:
November 17, 2023 by 5 pm

Be the Spark Join our passionate team and help us to achieve great things in our community

The Wagner Green YMCA is a part of YMCA Employment and Community Programs which provide a variety of employment and counselling programs to youth ages 16-24 throughout the GTA.

It provides a variety of supports to homeless and street-involved youth in the Queen Street West area. Services include employment, housing, substance use, harm reduction, mental health and other related supports. The Wagner Green YMCA is 2SLGBTQ+ positive space where all sexual orientations and gender diversity are welcome and celebrated. These services and supports are provided directly by the YMCA of Greater Toronto and community partners.

Clients with a history of homelessness require support, not only to find and secure housing, but after they have moved in as well.

The Case Manager for this program, will work within a Housing First case management framework, which is client centred and based in harm reduction, to assist with community integration, life skill development, financial stability, socio-recreational interaction, recovery, and all other aspects of housing stability.

Housing Stability supports will be assessed on an on-going basis based upon a client's specific needs and level of support needed to meet their goals; a case management plan will be developed and monitored.

In this role, you will:

Develop relationships with Property Managers and Private Market Landlords to assist in securing units
Attend client transfer meetings.
Create a client crisis plans.
Assist clients with community mapping and community integration by facilitating connections to community social and recreational activities through accompaniment.
Actively involve a client in planning, goal setting and decision making. Case/goal planning with clients around life skills development and education and employment options.
Connect clients to other community and/or ongoing supports such as mental health, and/or physical health, and/or substance use/harm reduction resources and supports.
Assist clients with referrals, accompanying the client to all appointments, and walking with the client in their community to identify and connect with local resources.
Conduct regular home visits focused on specific activities/outcomes that result in the client moving toward independence.
Assertive engagement which involves actively looking for and locating the client in the community as required.
Landlord contact and support.
Eviction prevention activities, which includes checking monthly with the landlord to ensure rent was paid, and landlord mediation etc.
Maintain regular case notes to track progress on client goals and highlight next steps, landlord communications, referrals and crisis plans.
Assist clients with rehousing and completing required documentation.
Provide ongoing assessment, case management, care coordination and monitoring of client's needs; monitors and evaluate clients changing needs and coordinate individualized services.
Documentation; maintain member case files and ensure quality audit measures are achieved in accordance with the YMCA and funder's standards.
Respond to and investigate enquiries, complaints and emergency situations involving clients; assesses the situation and presents and implements solutions; listens, mediates, negotiates and provides support and guidance to resolve issues.
Participate in research activities and program development and delivery.
Liaise with staff from other programs and community agencies to provide program information or advocating for transfers/placements of clients.
Adhere to all YMCA protocols and practices as well as other relevant policies and procedures.
Participate in volunteer supervision, staff meetings and professional development trainings as required.
Association in a professional manner.
Perform other duties as assigned.

You bring:

Postsecondary education in social or human services or equivalent experiences
Minimum of two years in a setting that provides service to homeless or street involved youth including intensive case management
Ability to work flexible shifts
Working knowledge of the Residential Tenancies Act, Landlord and Tenant Board processes and other relevant housing legislation
Training certificate in defusing hostility and/or crisis prevention
Knowledge and ability to integrate antioppression, critical disability, 2SLGBTQ+ and transpositivity, trauma, recovery approach in support to mental health and strengthsbased principles into practice
Knowledge of the issues that lead young people to become homeless, and an ability to