Insurance Services Officer - Richmond, Canada - WorkSafeBC
Description
Job requisition number037640
Job location
Richmond
Full-time / part-time
Full-time
Salary
$32.57
Posting period
From 01/18/2023 to 02/10/2023
Overview
We have opportunities for business-minded, client-focused individuals to join our Assessments department as
Insurance Services Officers. Our Assessments department is responsible for helping employers register for our no-fault insurance systems and maintaining their accounts.
Working in a fast-paced call centre environment, you'll serve employers, answering their questions and resolving issues related to insurance coverage, registration requirements, and managing financial transactions.
This role's work will highlight your skills as a strong decision maker.How you'll make a difference:
You'll help ensure B.C.'s workers' compensation system is properly funded so we can serve workers and employers now and in the future.
Where you'll work
At WorkSafeBC, we offer a
hybrid work model that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position.
What you'll do
- Review coverage and payment information to determine if an account is in good standing
- Communicate with employers in writing and verbally on decisions, such as changes to a firm's profile or coverage, or providing financial information
We're looking for people who can:
- Accurately record and explain detailed decisions verbally and in writing
- Provide outstanding customer service
- Independently and proactively manage a high volume and complex workload
- Interact in a diplomatic, empathetic, and objective manner, and build rapport with individuals
Your background and experience
- A postsecondary
degree or diploma is preferred - A minimum of
two years of business experience resolving complex client issues; experience within the insurance industry, finance/banking, or government is an asset
Independent decision-making experience where you analyzed facts and evidence, and applied legislation, policies, or procedures to determine an outcome
- Ability to
perform mathematical calculations
Important to know
Before we can finalize any offer of employment, you must:
- Consent to a criminal record check
- Confirm you're legally entitled to work in Canada
WorkSafeBC's COVID-19 Employee Mandatory Vaccine Policy (the "Policy") is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders.
We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.
Who we are
- At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When workrelated injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.
What's it like to work at WorkSafeBC?
Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve.
We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.
Learn more:
Discover who we are.
Our benefits
As a member of our team, you'll have access to services and benefits that help you get the most out of work — and life.
- Defined benefit pension plan
- 3 weeks of vacation in your first year, with regular increases based on years of service
- Health care and dental benefits
- Optional leave arrangements
- Development opportunities (tuition reimbursement, leadership development, and more)
Learn more:
Want to apply?
- Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
- Please note that we will be starting assessments prior to the closing date.
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