Lead Supervisor I-scarborough Town Centre - Toronto, Canada - Coach

Coach

Verified Company

Toronto, Canada

3 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Coach is a global fashion house founded in New York in 1941.

Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Visit
Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Lead Supervisor role is an integral part of the store's overall success; modeling the behaviors needed to directly impact all aspects of our Company's business: Sales and Operational Processes.

This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.

Sample of tasks required of role:

SALES:
Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and valuesEndorses, models and develops team to deliver Coach's Selling and Service expectationsEnforces sales strategies, initiatives and growth across all categoriesWorks with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial resultsLeverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers

Productivity Management:

holds sales team accountable for personal salesMaximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectivesBuilds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business resultsCreates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach's Guide to StyleActs as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e.

charity events, local associations, mall initiatives)Sensitive to customer and team needs and tailors approach by reading cuesSolution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriateDevelops both self and individual product knowledge skills and remains aware of current collectionsUnderstands the positive sales impact staffing has on the business and recruits accordinglyCoaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growthWelcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and performance developmentRegularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s)

OPERATIONS:
Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-activelyDemonstrates strong business acumenInteracts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanorMaintains interior and exterior upkeep of the building with partnership from the corporate officeUnderstands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessaryAdheres to all applicable Coach retail policies and procedures including POS and Operations proceduresLeverages Coach's tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goalsWorks with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functionsEnsures all daily tasks are completed without negatively impacting service of Coach standards

Our Competencies for All Employees
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Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
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Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
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