IT Service Desk Specialist - Magog, Canada - Michelin

Michelin

Verified Company

Magog, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

IT Service Desk Specialist

Michelin, the Worldwide leader in Tires, is hiring

Make a difference as IT Service Desk Specialist

We recruit you for your personality, your skills and your experience for a career in the company.

Motivated by our purpose - We care about Giving People a Better Way Forward - Michelin offers our employees a comprehensive Total Rewards package with competitive well-being, health care, life insurance and retirement benefits and perks such as:

Hybrid work for eligible positions (at least 2 days per week at the Michelin R&D center in Magog)
Collaborate with colleagues all over the world
Support for professional development
A stimulating role in a highly innovative company
An employee assistance program
Discounts on products
Varied activities and opportunities to get involved
Modern offices

If Respect for people, Teamwork and Trust are some values you live by you should consider joining us, the Worldwide leader in Tires

Your role:

We need you for:

Troubleshoot and resolve software and hardware incidents and requests sent to the service desk (phone, chat, web portal, etc.);
Support users both locally and abroad in a multicultural environment;
Set up and assist users with videoconferencing, telecommunications and mobile technology (MS Teams meeting rooms, phones, cell phones, iOS, Android, tablets, etc.);
Physically install, move, modify and remove various IT equipment (PCs, laptops, printers, barcode scanners Intermec/Symbol, etc.);
Create, modify and adjust accounts and access security (Windows, Citrix, SharePoint, FTP, etc.);
Support a heterogeneous multidomain environment with both PCs and Macs.

What do you need to possess for being successful:

You hold a college or university degree in computer science;
You have at least 2 years of professional experience in a similar position;
You have the ability to remain calm but reactive in case of unexpected situations;
You have a good sense of priorities and are focused on continuous improvement;
You own strong knowledge of Microsoft products such as Windows 10 and Office 365;
You have knowledge of Active Directory, Exchange, SCCM or SharePoint (assets);
You have a natural propensity for cooperation and teamwork;
You are fluent in English and French, spoken and written.

At each step in your career, you will be guided along your career path to help you build a personalized career plan according to your aspirationsand it starts Now

Discover your future - Demonstrate your interest - Meet your future colleagues - Start your journey

Motivated by our Purpose - We Care about Giving People a Better Way Forward - Michelin offers our employees a comprehensive Total Rewards package with competitive well-being, health care, life insurance and retirement benefits and perks such as:

A competitive salary and benefits
Collaboration with diverse and international coworkers
Professional development opportunities
A challenging role in a highly innovative company
An Employee Assistance Program

(Take note that some elements of this Total Rewards package may differ from other positions offered at Michelin, as this role is opened at Camso, the Off-the-Road business line)

Michelin is an equal employment opportunity employer of minorities, women, veterans and the disabled. If you need accommodation for any part of the employment process because of a disability, please contact us at

This position is not available for immigration sponsorship.