Ihop General Manager - Niagara Falls, Canada - K2 Group

K2 Group

Verified Company

Niagara Falls, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job description:

Responsibilities:

Manage daily operations, encompassing food safety, preparation, and overall restaurant management, in alignment with IHOP's established protocols.
Uphold cost control measures by monitoring portion control, minimizing wastage, and upholding standards of food preparation and presentation.
Establish, enforce, and adhere to sanitation standards and procedures, ensuring a safe and healthy environment for both guests and staff, while staying compliant with legal regulations.
Demonstrate effective conflict resolution skills by promptly and adeptly addressing and resolving guest complaints to ensure customer satisfaction.
Lead by example in delivering superior service, setting the bar for exceptional customer interactions, and consistently exceeding guest expectations.
Oversee all aspects of employee management, including recruitment, training, scheduling, coaching, and performance management, aligned with company guidelines.
Drive positive and sustainable sales growth, surpassing company objectives across all profit and loss categories.
Create a positive work atmosphere by providing regular and constructive feedback to team members, fostering their professional growth within the organization.
Conduct thorough galley line checks throughout shifts, ensuring adherence to precise standards for weights, temperatures, cleanliness, and organizational guidelines.
Play a pivotal role in the selection and onboarding of new employees, conducting comprehensive orientations to ensure a seamless integration into the IHOP team.
Maintain accurate and timely completion of all essential reports and paperwork, demonstrating meticulous attention to detail.
Ensure flawless execution of food production, following prescribed company recipes and preparation checklists, guaranteeing consistently exceptional culinary offerings.
Prioritize the safety of both staff and guests, proactively mitigating potential risks and creating a secure environment through effective protocols.

Job Requirements:

35 Years fullservice restaurant.
Leadership and customer service skills, as well as the ability to work in a fastpaced environment.
Ability to work flexible hours, including nights, weekends, and Holidays.
Excellent interpersonal communication, organization, and problemsolving skills.
Knowledge of industry standards on food storage and handling techniques is highly desirable.
Ability to maintain a professional and courteous demeanor during stressful and/or busy times.

Job Types:
Full-time, Permanent

Schedule: