Clinic Client Service Coordinator - Hamilton, Canada - Bayshore HealthCare
Description
Job Description
Make "being the difference" your Career. Join the team at Bayshore Home Care Solutions
We seek a Clinic Client Service Coordinator (Clinic CSC)
Full time, permanent
Monday - Friday 8am – 4pm, some weekends required
Dundas, Ontario location
May 2024 Start Date
The Clinic Client Service Coordinator, under the direction of the immediate Supervisor, completes day to day clinic patient support, reception and office tasks as required.
DUTIES AND RESPONSIBILITIES
Greet patients, providing a friendly welcoming atmosphere
Handle patient inquiries in a professional manner
Answer phone calls, schedule and bill patient appointments, schedule nursing staff
Assist patient check-in/check-out of treatment rooms
Keep treatment rooms clean, adhering to IPAC guidelines
Maintain patient records, EHR and paper- including archive practices
Assist with basic vital signs
Assist with ordering/ maintain inventory of medical/clinical/office supplies
Perform general administrative tasks-filing, faxing, scanning documents
Collaborate with our funders
Collaborate with clinical nurses on-site, assist with clinician schedules.
Strong organizational skills
Participate in ongoing internal and/or external continuing education activities.
Adhere to Bayshore Policies and Procedures.
Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
Complete other tasks as requested.
Job Qualification
Education
Minimum - Secondary School Diploma; completion of medical office assistant, clerical or receptionist training program is preferred.
Experience
A minimum of two years recent experience as a Medical Office Assistant, Receptionist or other related role is an asset.
Other Skills and Abilities
Exceptional interpersonal skills and ability to work independently and as part of a team; demonstrated ability and competency with respect to keyboarding, Windows software, multi-line telephone systems and standard office equipment; ability to speak, read and write English fluently as well as French in Branch Offices that provide service to French-speaking clients; strong commitment to continual learning.
Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.
"At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing."
Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.