Front Office Manager - Toronto, Canada - Revery Toronto Downtown, Curio Collection by Hilton

Revery Toronto Downtown, Curio Collection by Hilton
Revery Toronto Downtown, Curio Collection by Hilton
Verified Company
Toronto, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Looking for a career change? Join one of Canada's most successful and multicultural Hospitality companies, that strives to take your talent to the next level.

With 19 hotels owned and managed by Easton's Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization.

As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.

If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton's is your career partner of choice.


What an exciting time to weave a new fabric into the vibrant neighborhood of downtown Toronto


Curio by Hilton resides within the Lifestyle realm of Hilton Hotels, embodying refined comfort and design, with a sharp connectivity to the neighborhood it calls Home.


Curio by Hilton Toronto Entertainment District is a 224-room hotel with one restaurant, street level café, and over 1500 sq ft
of meeting space, located
in one of the most exclusive and sought-after areas of downtown Toronto, Canada.


_ What we offer_

_ Benefits:
__ Wellness Days_
_ Employee Social Events__ Discounted Staff Meals_
_ Hotel Discounts __at Hilton_
_ Health, Vision, and Dental Coverage_
**_
Revery is looking for someone who is passionate about working in the Hospitality Industry_**
What will you be doing?

Job overview

  • Manage all aspects of the front office areas which may include, but are not limited to guest registration, bell services, business center, telephone services, concierge services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising.

DUTIES AND RESPONSIBILITIESManage day-to-day operations and assignments of the front office staff; schedule, plan, and assign work. Develop and communicate departmental strategies and goals.
Communicate and enforce policies and procedures.
Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions per Company rules and policies. Alert management of potentially serious issues.

Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions.

Monitor front office staff to ensure guests receive prompt, professional attention, and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery guidelines to ensure total guest satisfaction.
Motivates staff and establishes a productive working environment for the hotel.

Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company.

Develop action plans to correct any deficiencies.
Analyze guest satisfaction data and develop and implement plans to achieve established goals related to the brand.
Achieve budgeted revenues, control labour costs & expenses, and maximize profitability within all areas of the front office.

Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.

Assists revenue management with the implementation and execution of programs to ensure that the hotel's room occupancy and Average Daily Rate objectives are met.

Maintain procedures for the security of monies, credit and financial transactions, and guest security. Check billing instructions and guest credit for compliance with the hotel credit policy.

Develop and maintain procedures for monitoring calls to ensure that all calls are answered and recorded according to established scripts and procedures.

Coordinate the dispatch of amenities, services, and/or work orders to the appropriate departments and staff. Ensure that all methods of tracking (i.e., systems) are monitored and activated appropriately.

Establish, implement, and maintain training and procedures for the front desk/ to serve as a central communications point during emergencies/crises.

Knowledgeable of the hotel property, amenities, area attractions and transportation.
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance.

Interact with outside contacts:
Guests - to ensure their total satisfaction.
Regulatory agencies - regarding safety and emergency matters
Other contacts as needed (professional organizations, community groups)
May also serve as the manager on duty.
May assist with other duties and responsibilities as assigned.
In carrying out your duties you will follow all Company and Brand Standards.
- **QUALIFICATIONS AND REQUIREME
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