Guest Service Agent - New Westminster, Canada - Viaggio Hospitality Group

Viaggio Hospitality Group

Verified Company

New Westminster, Canada

3 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who We Are

Viaggio Hospitality Group is one of British Columbia's largest hospitality companies and is a leader in providing outstanding food and beverage experiences.

We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group's mission is to provide a unified experience of exceptional service, quality, offerings and general hospitality.

There is something to offer for every type of guest; whether you're looking for an upscale dining experience, a comfortable place to rest, a liquor store with impeccable selection, a beautiful course to swing some golf clubs, a lively night club or an exciting bar to catch the game, Viaggio Hospitality Group is yours to explore, enjoy and create lasting memories.

Some notable establishments are the Downtown Moda Hotel, Ancora Waterfront Dining & Patio, Howe Sound Brewing, Viti Wine & Lager and Birchbank Golf Course.

The Opportunity

There is no better place that demonstrates this passion than
The Met Hotel, a charming 27 room Boutique Hotel located in New Westminster.

What You'll Do
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Must have availability/flexibility to work a variety of shifts:

Act as shift coverage when needed:

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Shifts will vary from morning shifts (7:30am to 3:30pm), afternoon shift start (3:30pm - 11:30pm) and Night Audit (11:30pm - 7:30am):

Providing courteous, professional and pleasant phone manners
Checking clients in and out, promptly, professionally with a welcoming manner
Answering internal and external phones and transferring to proper departments
Answering the reservation line and selling rooms
Handling guest complaints and concerns in an efficient and timely manner
Must follow procedures and policies implemented by the Hotel
Provide tourist information to Hotel guests
Performing general office duties
Responsible for cash float and processing proper form of payment
To balance all revenue departments, credit card receipts, verify cash intake and the accuracy of all hotel account
Follow all safety and security procedures to maintain the assets, team members and guests in a safe manner. Report all unsafe conditions immediately

What You Have

High School diploma
1+ years experience or in a similar position with customer service emphasis
Must be able to communicate effectively (written & verbal) in English
Must be able to work well under pressure, selfmotivated, dependable and reliable
Hospitality knowledge is an asset

Why You'll Love Working with Us