Client Services Representative - Montréal, Canada - MSC - Mediterranean Shipping Company

MSC - Mediterranean Shipping Company

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Company Description

MSC is a world leader in global container shipping.

MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture and establishing our future direction.

Job Description:

The Bookings and Adjustments Department is part of the Client Services team and is responsible for taking all customer requests for new shipments and implementing them into the MSC Canada in house system, (LINK) in a timely, accurate and efficient manner.

The team also makes amendments to shipments based on client request (vessel allocation, rates etc.) The purpose of the Bookings & Adjustments Department is to take care of the customer's needs by providing and delivering professional, helpful, high-quality service, assistance while providing an exceptional customer experience.

Key accountabilities:

Provide the best possible customer service (measured by accuracy and effectiveness of communication) while resolving customer issues.
Create and implement bookings for clients based on their requests and needs.
Respond and adjust all bookings based on changes/corrections advised by the customer, colleagues, upper management.
Create prebookings by entering customer request details into the internal system.
Implement all data from the system to create booking confirmations to send to the client.
Extensive verification of vessel space, allocation, inventory, equipment, quote validity, special equipment.
Create all hazardous bookings.
Create EDI bookings (bookings premade within our internal system).
Verify, amend and update all bookings adjustments i.e. destination changes, container count, size type.
Utilize reports and understand such as: equipment inventory, release depots, sailing schedules etc.

Qualifications:

All MSC Canada employees are expected to exhibit the
MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.

High school diploma required.
Equivalent experience, an asset
02 years of experience preferred.
Advanced Proficiency in Excel and Microsoft Office.
The standard hours of work are from
08:30 a.m. to 5:00 p.m. Monday to Friday, with possibility of working flexible hours, once or twice a week, from 11:30 a.m to 8:00 p.m.

Additional Information

Great people who work hard and look out for each other because we're a team—it's that simple

Just to name a few of our perks:

Flexible health and dental benefits coverage (for all permanent full-time roles).
RRSP coverage with the Company matching a portion of employee contribution (for all permanent fulltime roles).
Tailored training program opportunities for employee development.
Employee mentorship, leadership, and assistance opportunities.
Employee referral incentive program.
Community Involvement.
Gym facility.
Health & Wellness Program.