Customer Service Attendant - Kitchener, Canada - City of Kitchener

City of Kitchener

Verified Company

Kitchener, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Service Attendant (

Aud

)

Competition Number

Job Code
9202

Posting Date
November 2, 2023

Closing Date
November 10, 2023 (at 6:00pm)

Job Status
Continuous Part-Time

The
-
City of Kitchener is a vibrant and dynamic city of approximately 240,000, in the heart of southwestern Ontario. As the largest municipality in Waterloo Region, Kitchener continues to be poised for development and growth, enhancing its reputation as a leader in city-building and innovation, with nationally recognized strategies to build its neighbourhoods, its digital infrastructure and its diverse economy.
The
-
City of Kitchener is WHERE you want to work Learn more about the top reasons to join us:

Why work at the City of Kitchener

Position Overview:

Assigns dressing rooms and associated keys. Processes ice rental orders and payments.

Responsibilities:

Acts as the frontline contact for general inquiries
Answers inquiries in person and over the phone
Directs clients to rooms/halls within the facility; contacts appropriate staff via twoway radio for support when necessary.
Uses computerized scheduling system to obtain facility information; assigns dressing rooms for ice rentals; and, distributes dressing room keys.
Resolves issues or relays improvement suggestions to appropriate staff (calls Supervisor when appropriate).
Performs administrative duties including filing facility rental contracts/amendments.
Other duties as assigned.

Requirements:

Minimum of partial secondary school experience.
Up to 1 month of related experience.
Ability to support and project values compatible with the organization and to participate as an effective team member.
Highly developed customer service skills and be able to pass applicable testing.
Excellent communication and listening skills in order to determine caller needs, understand and relay information, build positive rapport, confidence and trust.
Able to deal with customers tactfully and effectively in a fast paced, ever changing work environment with frequent interruptions.
Cashhandling skills and be able to pass applicable testing.
Proficient with software programs such as Microsoft Office (Outlook, Excel, Word) and have the ability to learn new software programs easily and pass applicable testing.
Able to find information and provide customers with answers quickly and accurately while using multiple resources.
Problem solving skills in order to resolve stakeholder problems.
Reliable with good attitude and employment record.

From September

April, shifts include:

Some event mornings 6am-9am

Evenings 5pm-close and weekends 6am-close
Shifts may vary based on facility usage
We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please contact Human Resources at

,

or ext. 7261 to make your needs known, so that we can support your full and equal participation throughout the hiring process.

Please note that as per Human Resources Policy _
HUM-HIR_
110, "Employment of Relatives of Staff Members and Elected Officials":_

- "The immediate relatives of staff of the Human Resources Division, all _

Directors, General Managers, or the Chief Administrative Officer and Elected Officials shall not be employed by the City in any capacity._
The immediate relatives of all other Management personnel shall not be employed where such employment would be:_
1. within the same Department in the case of permanent fulltime, temporary full_

- time and part-time classifications._

2. within the same Division in the case of students."_

Department
Community Services

Division
Sport

Union Affiliation
Non-Union/Management

Number of Positions
1

Hours of Work
Up to 24 hours per week

Location
**Initial Location