Front Desk Manager - Montréal, Canada - Lelux Hotel

Lelux Hotel

Verified Company

Montréal, Canada

15 hours ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Front Desk Manager

Job description

Essential Responsibilities:

Supervises Front Office: recruiting, hiring, performance evaluations, training and development, and progressive discipline.
Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department.
Liaison with all departments including Housekeeping, F&B, Sales, and Engineering.
Contributes to the profitability and guest satisfaction perception of other hotel departments.
Attends and participates in property revenue meetings ensuring revenue maximization and profit in all areas.
Develops short term and long term financial and operational plans for the Front Office department which relate to the overall objective of the hotel.
Actively participates in the hotel Sales efforts.
Collaborates on the creation, management and operation within property budget and expense plans.
Increases level of guest satisfaction by delivery of an improved product through team member development, job engineering and quality image.
Manages Front Office operations to ensure maximization of RevPar and overall profitability.
Maintains procedures for cash, credit control and handling of financial transactions.
Maintains procedures for security of monies, guest security and emergency procedures.
Collaborates with leadership team on reputation management, providing a timely response to guest reviews and concerns.
Schedules team according to labor standards and forecasted occupancy.
Manages in compliance with local, state and federal laws and regulations.
Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
Knows and complies with all company policies and procedures pertaining to this position and its duties.
Takes the initiative to greet guests in a friendly and warm manner.
Performs other duties and responsibilities as required or requested.

Skills & Abilities:

Strong leadership, management, organizational and communication skills.
The ability to spot and resolve problems efficiently.
Excellent verbal and written communication skills.
The ability to deliver results.
The ability to work well with, as well as motivate, a variety of personality types and maintain tact and diplomacy throughout all interactions.
The ability to multitask and prioritize.
Experience with relevant brandspecific PMS.
Have computer skills to include Microsoft Word, Microsoft Excel, etc.
Presenting professionally and persuasively to individuals and team members.
Demonstrating sound knowledge of all aspects of the hotel and services offered.
Use analytical skills for measuring business potential and value to the hotel.
Interact with all levels of customers and hotel management.
Being comfortable with the high level of visibility and the leadership role with the hotel and community.
Able to work under pressure

Education & Experience:

Associate or bachelor's degree in Hospitality Management, Management, or Business.
Twoyear supervisory experience, oneyear line level experience, OR an equivalent level of education and experience preferred.

Responsabilités essentielles:

Supervise la réception : recrutement, embauche, évaluations de performance, formation et développement et discipline progressive.
Faire des revenus et dépenses budgétisés et maximise la rentabilité liée au service des services aux clients.
Liaison avec tous les départements, y compris l'entretien ménager, le F&B, les ventes et l'ingénierie.
Contribue à la rentabilité et à la perception de la satisfaction des clients des autres départements de l'hôtel.

- assiste et participe aux réunions des revenus des biens assurant la maximisation et le profit des revenus dans tous les domaines.
- Élabore des plans financiers et opérationnels à court et à long terme pour le département de la réception qui se rapportent à l'objectif global de l'hôtel.

Participe activement aux efforts de vente de l'hôtel.
Collabore sur la création, la gestion et les opérations dans les plans de budget et de dépenses immobilières.
Augmente le niveau de satisfaction des clients par la livraison d'un produit amélioré grâce au développement des membres de l'équipe, à l'ingénierie de l'emploi et à l'image de qualité.
Gère les opérations de la réception pour garantir la maximisation du RevPAR et la rentabilité globale.
Maintient des procédures pour les espèces, le contrôle du crédit et le traitement des transactions financières.
Maintient des procédures pour la sécurité des fonds, la sécurité des invités et les procédures d'urgence.
Collabore avec l'équipe de leadership sur la gestion de la réputation, en fournissant une réponse en temps rapide aux critiques et préoccupations des invités.
Planifie l'équipe conformément aux normes du travail et à l'occupation prévue.
Gère conforme aux lois et réglementations