Branch Administrator - Burnaby, Canada - Refrigerative Supply Limited

Refrigerative Supply Limited

Verified Company

Burnaby, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

RSL'S story:

_ RSL Mission_
Our purpose is to provide the highest quality HVAC and Refrigeration experience in Canada.

_ RSL Vision_
To be the environment that inspires excellence and trust within our community.

_ RSL Values_
Gracious, Collaborative, Courageous, Innovative, Community Focused, and Exceptional Experience.

The Opportunity:

_ Scope of the position_

Branch Administrator is responsible for assisting Branch Manager in all aspects of administration, inventory control, daily cash reports, bank deposits and warranty claims in conjunction with head-office team.

The position also assists sales and warehouse staff during busy periods.

_ Duties and Responsibilities_
***
Sales & Warehouse

Follow up on customer inquiries such as duplicate billing, backorders, etc.
Managing all customer filters and maintenance orders to write up the orders, communicate with purchasing, and communicate with the shipping department to get orders to the customers
Answer incoming calls and enter customer orders during busy times.
Provide administrative support to the warehouse including receiving products during busy times.
Resolve supplier receiving issues or discrepancies.
Provide support to all branch staff in the use of P21 warehouse & sales functions including training new hires.

Inventory

Check and file packing slips including identifying shipping errors if any.
Notify purchasing agent or handle supplier shipping error.
Prepare freight claims.
Investigate inventory issues and assist in branch inventory cleanup.
Assist in preparation and organization of annual inventory count.
Participate in annual inventory count.
Oversee stock adjustments.

Accounting

Close Moneris terminals and balance cash reports on a daily basis.
Prepare and reconcile bank deposits and take to the bank.
Take customer credit card payments over the phone, process transactions online and forward receipts to the credit department.
Handle customer account inquiries such as invoice copies, shortages, payments etc.
Maintain warranty book and warranty tags.
Act as a liaison between sales staff and headoffice when dealing with warranty inquiries.

Other duties

Handle incoming mail by stamping and distributing.
Order office stationery, coffee supplies & Moneris paper.
Order food/prepare training room for customer functions/seminar training.
Assist head office staff with their inquiries.

_ Skills and Qualifications_

Deliver superior customer service.
Able to handle difficult customers with diplomacy and tact.
Capable of following written instructions and documented procedures.
Understands basic inventory, warehousing and stocking procedures.
Accuracy and attention to detail.
Basic computer/keyboarding skills.
Problemsolving and analytical ability.
Motivated selfstarter, comfortable in fastpaced environment.
Demonstrated integrity and ethical standards.
Professional demeanor.
Effective listening, communication (verbal and written), and negotiating skills.
Judgment and decisionmaking ability.
Team player who works productively with wide range of people.
Superior organizational skills.
Experience in an administrative role.
Education: High school diploma
Experience: Minimum 2 years' administration experience

What we offer:

It's not all about work.

That's why we support and recognize our team members with a range of benefits:

RSL is an entrepreneurial company we don't micromanage
Embark on a continuous development journey. You have access to $3,500 annually to invest in your professional growth.
3 weeks vacation
3 personal obligation days
Wellness Account
Stay healthy with our rich benefits package
Protect your future with our Pension plan
Access a 24/7 Employee Assistance Program.

Refrigerative Supply Limited is an equal opportunity employer.

We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws.

We are also committed to creating and maintaining an inclusive and accessible workplace. We would like to thank all applicants for their interest; however, only those selected will be contacted.