Outbound Advisor - Markham, Canada - TD Bank

TD Bank

Verified Company

Markham, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

417935BR

Call Center

Markham, ON

Halifax, NS Dieppe, NB Saint John, NB

August 28, 2023

Hours

35

Workplace Model

Hybrid

Pay Details

Department Overview

Department Overview

Every single day is an adventure Within TD's Contact Center, you'll find a community of colleagues helping TD's 25+ million customers to achieve their life goals.

Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do.

You'll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels.

Grow, learn and lead; beyond your day-to-day work, you'll be supported with professional development and encouraged to build an exciting career at TD.

You'll help deliver a legendary experience to our business, our customers' lives and our communities.

Job Details

It starts when you pick up the phone or log in online. With each conversation, you'll be playing one of the most important roles supporting our customers' happiness with the bank.

Reporting to the Team Leader, Client Services, the Outbound Insurance Advisor counsels individuals in regards to their auto and property insurance needs and maintains the maximum level of service for our new and existing clients.

This role is focused primarily on outbound calls to provide advice and to our clients and is primarily sales driven.

In this role, you are expected to:
Play a key role by providing a high level of advice to our clients on our products
Participate as a team member by supporting a variety of assigned tasks
Stay knowledgeable about emerging issues, evolving regulations and industry codes of conduct as well as participate in process improvement opportunities to protect the interests of the organization
By asking thoughtful questions, engage with customers to retain and deepen relationships by sharing company features and benefits
Have excellent interpersonal and communication skills to connect with clients, both verbally and in writing
Promote client loyalty through attention to detail and relationshipbuilding
Strive to achieve productivity targets
Put into practice your excellent computer/keyboarding skills and selfmanagement to function effectively in a fastpaced, multifaceted environment
Remain current on all company philosophies and procedures
Have strong analytical and decisionmaking abilities
Accept risks within established guidelines

Bring your whole self to work and have fun This is your chance to define every new day, embrace the adventure and make a meaningful contribution that helps to deliver results and accomplish great things for your career and the customers of TD Most importantly, you'll be our voice at TD.

Every phone call you answer, every message you send is your chance to shine

Job Requirements

Job Requirements

For this role, we specifically require:

College diploma/University degree or relevant work experience
A minimum of 2 years customer service/advice/ call center and or personal lines insurance experience (an asset)
Strong Sales Skills

Your relevant skillset and knowledge will also get our attention

Show us that you:

A dynamic professional with strong communication skills and diplomacy to exchange ideas and information with internal partners and management.
Expert knowledge of the business environment, processes, procedures, transactions and activities of highly complex products and services in an area of specialty.
Possess computer & multitasking skills.
Thrive in a dynamic and timesensitive environment.
Are passionate, engaging and have a desire to consistently and compassionately deliver superior customer experience.

Licensing:

Please be advised that any individual who deals directly with the public on any property and casualty insurance transaction must be licensed.

The first 2 weeks of your employment is dedicated to studying for your Other Than Life (OTL) or Alberta Licence exam.

You must receive a passing mark of 75% in order to continue to the Product Training.

If you already have a valid license, you would be starting approximately 2 weeks later.

Additional Information
Applicants must be flexible to work within the following schedules
Monday to Friday, 9:00am to 10:00pm EST, and Saturdays, 10:00 am to 6:00 pm EST.

Training Schedule:
Full Time Monday - Friday from 9 am to 5 pm for approximately 7 weeks in duration

Company Overview

Our Values

At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior.

In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care.

No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your caree