Product Coordinator, Central Fraud Services - Ottawa - Payments Canada

Description

Overview

Payments Canada, Albert Street, Ottawa, Ontario, Canada

Job Description

Posted Friday, February 13, 2026 at 5:00 AM | Expires Saturday, February 28, 2026 at 4:59 AM

Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2024 alone, our systems cleared approximately $107 trillion or $424 billion each business day. If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you.

Who we are

We are a public purpose, non-profit organization situated at the centre of Canada's payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star: Inspire trust, build community and enable change.

Payments Canada — where our country connects. We foster a culture that emphasizes authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that impact the organization and our country, and drive innovation in our ecosystem. We are Payments Canada

Do you want to make payments easier, smarter and safer for Canada? Join us today

You need to work here if

• You love working with passionate, ambitious and collaborative colleagues.
• You want to be challenged and lead unique initiatives.
• You want to grow, develop and become a subject matter expert in your field.
• You want your work to make an impact in your community and country.

Come and join us — where payments meet purpose

What we are looking for

The Product Coordinator, Central Fraud Services, will be part of the Product Management group that plays a key role in advancing Payments Canada's objective to mitigate fraud risks and enhance the security and integrity of Canada's payment ecosystem. The incumbent is responsible for hands-on day-to-day activities coordinating, analyzing, and executing on Central Fraud Services work packages, including initiatives related to enhanced fraud detection, prevention, and mitigation. This role will collaborate closely with Transform, Delivery, Run pillars, as well as other cross-functional teams, to provide detailed knowledge of market and technology conditions needed to ensure that necessary features, functionality, and supporting structures are in place.

A day in the life

Some of the main responsibilities for this role will include:

• Product Development & Analysis
• Contribute to and influence pre-discovery and discovery phases, grounded in research and stakeholder insights.
• Develop journey flows, analyze data, and draft/validate business requirements. Provide well-informed input into the product vision, roadmap, and release plan.
• Stakeholder Engagement & Collaboration
• Coordinate stakeholder meetings (internal and external working-level sessions) including schedule management, agenda planning, meeting materials preparation, and minute taking & distribution.
• Process Improvement & Delivery
• Identify and drive process and reporting improvement for fraud services.
• Provide regular status updates on files and deliverables, and support ad-hoc tasks/projects as needed.

What you will need to be successful

• Minimum of one (1) year of relevant professional experience (e.g., in business analysis, product support, or the financial sector) is required, with two (2) years of experience or direct exposure to fraud management/risk/compliance being highly preferred.
• Excellent verbal and written communication skills.
• Strong analytical skills and good attention to detail.
• Ability to handle multiple tasks and prioritize accordingly.
• Demonstrated desire to grow technical, design thinking, problem-solving, teamwork, and communication skills.
• Eligibility to successfully complete background checks that will be carried out by Payments Canada, including criminal, credit, identity, employment, and education checks.

You will really stand out with

Experience with fraud management, risk, or compliance is considered an asset.

Salary range

Based on qualifications and experience: $63,000 to $84,000

Please submit your application by February 27, 2026

What's in it for you?

• Flexible, hybrid (remote/office) environment.
• Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
• Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
• Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
• 26 weeks of paid maternity and parental leave top-up.
• Rewards and recognition program.
• Access to office gym facilities.
• Internal and external professional development opportunities.

At Payments Canada, we are dedicated to fair, transparent and inclusive hiring. We are an equal opportunity employer and value diversity at our company. Our recruitment process uses automated tools, but not generative AI, to objectively screen and evaluate applications and confirm that a candidate's qualifications meet job requirements.

It is important to remember that these tools support, but do not replace, human decision-making. Our trained recruitment professionals and hiring managers always make the final hiring decisions.

Our diversity, inclusion and equity commitment

At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.

We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing

We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview.

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