Customer Engagement Ambassador/internal Service - Brampton, Canada - Zanchin Automotive Group
Description
_The Power to Move You_
Infiniti of Brampton, part of
Zanchin Automotive Group, a privately-owned network of 30+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and enthusiastic
Customer Engagement Ambassador/Internal Service Advisor to join the Team
. With a focus on to providing extraordinary customer communications and service for the department, this position will champion customer relationships, dealership vehicle repair orders, and ensure high customer satisfaction.
Join now to be part of a company that has been supporting and serving the community for nearly 50 years, and where careers are made and fostered with enthusiasm, integrity and respect.
Now is the time to be part of a Team that encourages progressive and entrepreneurial styles, and drives performance through winning attitudes.
About the opportunity
As an integral part of the team, this position will deliver world-class customer experiences through detailed and intentional programs
Specifically:
- Identify, implement and review for continuous improvement plans relating to customer service, and sales and service department standard operating procedures
- Organize and lead continuous improvement meetings
- Monitor customer feedback, and address issues and/or concerns
- Monitor dealership social media sites
- Monitor customer satisfaction training participation
- Work with the vehicle sales department to ensure that purchased vehicles are readied for presentation to the customer; open/close repair orders and assign work to Technicians
- Work closely with service and parts departments to arrange for vehicle service and parts/accessory installation predelivery of vehicle to customer
About you
- Postsecondary education
- proven experience as a customer service champion
- strong ability to communicate professionally (verbally and written)
- proven ability to influence change and effectively lead projects
- ability to adapt to a changing environment and meet deadlines
- ability to develop processes and plans
- strong attention to detail, organized and strategic
- ability to maintain confidentiality and professionalism
- ability to work independently and with mínimal supervision
- self-motivated and driven with a passion for excellence in execution
- a desire to work in a high energy, fast-paced environment
- a proven commitment to quality of work
Why choose Zanchin Automotive Group?
Your career ambitions will be achieved - we offer career development and advancement.
You will be part a wining team - we are a leader in the industry driven by nearly 50-years of people-centric business modelling.
Your voice will be heard and ideas celebrated - we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.
You'll be part of a culture at the fore-front of transparency, communication and engagement - we are a Team, and work together to achieve and thrive.
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