Service Specialist - Quebec City, Canada - Grundfos Holding A/S

Description

Application Deadline:

• Location: Quebec, Quebec, CA, G1R 4S9
• Contract Type: Full-Time

Working Hours: 40- Employment Type: RegularGrundfos Canada is seeking a Service Specialist to join its Service Delivery team.

The Service Specialist is responsible for the execution of repair and maintenance work as agreed with customers.

They are responsible for customer satisfaction in the assigned market, is technically accountable and works independently or together with Authorized Service Providers to address customer requests in an efficient and professional manner.

This position will be based in the Greater Montreal area, QC or any of its surrounding cities/town.


Why Grundfos?
At Grundfos, we dare to do things that others cannot or dare not do.

Our skills commit us to pioneer solutions to the world's water and climate challenges and improve the quality of life for people.

We believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short-term profit, but the impact we make. By becoming part of our united, powerful team, you too can drive this change no matter your role.


What is the job about?

The Service Specialist:

• Disassembles, inspects, troubleshoots, repair and replace parts, reassemble pumps, pump systems and accessories in shop or in a field service;
• Advises the customer about shortcomings in the total system, which can prevent problems and offers a solution to these problems;
• Assist their manager by identifying and providing solutions for service and warranty matters, depending on the complexity of the issues, special consultation with technical support may be required;
• Prepares clear and complete service reports and ensures that these are submitted on time (warranty claims, working hours FAS etc);
• Registers the identified product quality issues in the systems;
• Assists in project execution installation support, commissioning etc;
• Executes the agreed maintenance services and Service Level Agreements for service agreements;
• Provides feedback of relevant information to the respective stakeholders (sales and service sales Performance Units, operations etc) including identified leads;
• Prepares inputs for quoting outofwarranty repairs;
• Collects installed base information;
• Continues learning and development to build up handson service capability;
• Masters the use of service tools and equipment;
• Makes a risk assessment for every task;
• Reports matters related to Safety, Health and Environment;
• Lives in Grundfos's core values, takes responsibility for own actions and takes care of colleagues, partners and customers;

Work conditions:

• Conditions that would need them to crawl, kneel, climb, reach, crouch etc and lift/push/pull up to 25lbs frequently to 50lbs occasionally.

What do you need to apply?

• Experience with pump technology is highly preferred
• SAP experience preferred
• Ability to participate in work with processes or projects within the service environment
• Must be able to Travel 50% of the time and work in the Field with short notice
• Have a valid driver's license

We look forward to hearing from you.


About Grundfos

Grundfos is one of the world's leading water technology companies with more than employees in 60+ countries all over the world.

Our skills commit us to pioneering solutions to the world's water and climate challenges and improve the quality of life for people.

We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation.

And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.


An inclusive team

If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply.

We need and welcome professional people from all corners - however you identify and whatever your background is.