Bilingual Senior Manager, Strategic Partnerships - Waterloo - TW Insurance Services Ltd.

Description

Overview

Home & Auto Service location_on Waterloo, ON

Overview

With every job, there's always the question of "why". Why join a company? Why be part of their mission? Here, the why is easy. It's because at some point, we've all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that\'s why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

Job Description

What You'll Do:

Reporting to the VP, Customer Service & Strategic Partnerships, the Bilingual Senior Manager, Strategic Partnerships supports and contributes to the overall success of the Orbit business, ensuring specific individual goals, plans, and initiatives are executed / delivered in support of Orbit business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

The incumbent will be responsible for the leadership and support of the Strategic Partnership between Orbit and Inova Insurance. They will also work collaboratively with other Senior Leaders and Managers in supporting new and ongoing programs and projects to enhance operational effectiveness and efficiency.

1. Across our Strategic Partnerships, the Senior Manager champions a customer focused culture, to deepen client relationships and leverage broader relationships, systems, and knowledge.
2. Works with Operations teams across the business to define Partner Service Level Agreements (SLAs) / Key Performance Indicators (KPIs), and any efficiency opportunities.
3. Participates in multiple projects at any given time, as assigned.
4. Communicates and executes service processes to support the organization's strategic direction.
5. Ensures efficient and effective partner operations which includes setting targets, coordinating workflow, and communicating with other managers in a matrix environment.
6. Assists in establishing strategic initiatives and accomplishes financial objectives. This includes gathering pertinent business, competitive, financial, service and operations information and forecasting requirements to assist in preparing an annual budget and scheduled expenditures.
7. Champions a high-performance environment and contributes to an inclusive work environment.
8. Leads and engages managers by communicating job expectations and competencies necessary to be successful, building plans to develop required skills and capabilities, tracking progress of staff in relation to expectations and competencies, providing timely feedback on how effectively employees are applying knowledge and skills to achieve job expectations, and rewarding effective performance.
9. Supports performance management when established requirements are not met by understanding the corrective processes and methods.
10. Supports Managers by responding to daily operational questions, clarifying information and providing direction and counselling, as required.
11. Assists Managers in resolving product or service problems and member complaints, as required.
12. Represents the brokerage with Partner Stakeholders and insurance companies. This includes maintaining communications and resolving procedural and underwriting problems, as required.
13. Performs other duties and competencies as assigned.

Qualifications

Let's Talk About You:

This is the unique blend of skills and experience we would love to see in an ideal candidate:

• A university degree or an equivalent insurance designation, CIP, CAIB, CPIB or FIIC.
• A minimum of seven years' experience in property and casualty insurance.
• A minimum of three year's experience in a management position.
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• Superior time-management, project-management and organizational skills to manage competing priorities.
• The ability to communicate in French is required.

We also consider your potential. If you know you have what it takes to do the job, but your experience doesn't exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Working Conditions

• Hybrid work environment.
• Ability to be flexible with working hours is required.
• Ability to travel is required.

Additional Information

Some of the Perks We Offer:

We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you'll love working here:

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Access to a wealth of learning resources, including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

Let's work together If you are interested in this opportunity, please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals.We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

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