Technical Advisor II - Sherbrooke - Sherweb Inc.

    Sherweb Inc.
    Sherweb Inc. Sherbrooke

    9 hours ago

    Full time
    Description

    Description
    Location:Hybrid - (Sherbrooke)

    Here's what we do and why we do it


    We simplify business IT with cloud technology so clients can focus on what matters—making people's lives better. Learn more :

    Here's how you will contribute to the success of the company

    • Assist and provide technical support by phone, email or chat.
    • Analyze and resolve technical issues related to our products and services.
    • Lead customers through service configurations.
    • Provide a very high customer service level.
    • Deliver and follow up on problem resolutions and customer satisfaction.
    • Proactively and comprehensively document customer issues in ticketing systems.
    • Collaborate as a technical resource and share knowledge with others.
    • Resolve technical issuesfor customers:identify the causes, support the client remotely, findand carry outsolutions.
    • Confront new technical issues every single day and be the contact person to solve them.
    • Carry out all other related tasks per the job's evolution and departmental needs.

    Here's what you need to have and master to get the job

    • Highschool diploma, with a strong interest in IT;
    • College diplomain computer science (an asset);
    • Experience in customer service;
    • Excellent English skills, both spoken and written are essential; French is a strong asset;
    • Basic knowledge of Windows applications;
    • Ability to vulgarize technical concepts;

    Benefits of working at Sherweb


    Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.

    A fast-paced work environment that adapts to you

    • A friendly and diverse work culture with inclusion and equality at the heart of our actions
    • State-of-the art technology and tools
    • A results-oriented culture where talent, action, and thinking outside the box are given due recognition
    • Annual salary review based on performance
    • Generous and caring colleagues of various professional and cultural backgrounds

    A flexible total compensation offer

    • Vacation time that considers your previous experience
    • Advanced paid hours to recharge your batteries (holidays and mobile days)
    • Flexible benefits plan that adapts to your needs
    • Flexible savings fund options
    • A monthly home internet allowance

    Considerable growth opportunities

    • A career path with opportunities to learn and grow
    • Proximity to your direct manager and open, honest communication to support your development
    • Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career

    Last but not least: "Sherweblife" - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year

    Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.


    #J-18808-Ljbffr

  • Technical Advisor II

    1 month ago

    Only for registered members Sherbrooke, Quebec Remote job

    We simplify business IT with cloud technology so clients can focus on what matters—making people's lives better. · Resolve technical issues for customers: identify the causes, support the client remotely by using virtual machines, find and carry out solutions. · Confront new tech ...

  • Technical Advisor II

    1 month ago

    Only for registered members Sherbrooke

    Job summary · We simplify business IT with cloud technology so clients can focus on what matters—making people's lives better · ResponsibilitiesResolve technical issues for customers: identify causes support client remotely by using virtual machines find carry out solutions. · ...

  • Technical Advisor II, SBC

    4 weeks ago

    Only for registered members Sherbrooke, Quebec Remote job

    We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers' lives better. · We are committed to living our values of passion, teamwork and integrity every day. · A fast-paced work environment that adapts to you · A friendly ...

  • Technical Advisor II, SBC

    4 weeks ago

    Only for registered members Sherbrooke $20.34 - $30.51 (CAD)

    We work to simplify the cloud for IT professionals so they can focus on what really matters.We assist and provide technical support by phone and emails; · Diagnose and resolve technical issues related to our security and continuity portfolio; · Guide customers through service con ...

  • Global Powersports Technical Service Advisor

    6 days ago

    BRP Sherbrooke Full time

    Our dealer & customer support team is looking for a Technical Service Advisor. This role involves providing efficient expert advice, performing technical diagnostics, and answering dealer inquiries. · Key Responsibilities · Act as a front of house advisor representing BRP globall ...

  • Global Powersports Technical Service Advisor

    3 weeks ago

    Only for registered members Sherbrooke Full time

    Our Dealer & Customer Support team is recruiting for an open position as a Technical Service Advisor. We are looking for someone passionate about service and the overall powersports world. · ...

  • Global Powersports Technical Service Advisor

    3 weeks ago

    Only for registered members Sherbrooke

    +Join our team and begin your journey towards moving people with passion and innovation We are looking for someone passionate about service and the overall powersports world. · + · Act as a front of house advisor representing BRP globally by providing efficient expert advice, per ...

  • Global Technical Product Advisor, Can-Am Off-Road

    6 days ago

    BRP Sherbrooke Full time

    We are looking for a Global Product Advisor who will report to the Product Support Team Lead and help deliver outstanding service to BRP's customers. · This position is eligible to be remote within Canada but frequent travel is required. · ...

  • Global Technical Product Advisor, Can-Am Off-Road

    3 weeks ago

    Only for registered members Sherbrooke

    We are looking for a Global Product Advisor who will report to the Product Support Team Lead and who'll be tasked with helping us find and provide technical service solutions for our dealers and customers. · This position is eligible to be remote within Canada · You'll have the o ...

  • Global Technical Product Advisor, Can-Am Off-Road

    3 weeks ago

    Only for registered members Sherbrooke Full time

    We are looking for a Global Product Advisor who will report to the Product Support Team Lead. · We'll have significant contributions to our organization's growth. · You'll deliver excellent service to BRP customers, · and you'll collaborate closely with other departments such as ...

  • Architecte en Intégration de Solutions

    1 month ago

    Only for registered members Sherbrooke, Quebec

    Nous sommes à la recherche d'un architecte en intébration de solutions expérimenté, dynamique afin rejoindre notre équipe conseillers. · ...

  • Service Advisor

    1 week ago

    Only for registered members Sherbrooke

    Tesla is seeking a Service Advisor dedicated to advancing one of the most innovative vehicle brands globally. · Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our cu ...

  • Payroll Manager

    2 days ago

    Soucy Sherbrooke Full time

    Manage the payroll cycle in Nethris and perform administrative tasks related to CNESST indemnities and employee benefits. · ...

  • Power BI Developer

    6 days ago

    BRP Sherbrooke Full time

    We are looking for a Power BI Developer to improve the reporting available to our Sales team globally by providing the best reporting and tools. · ...

  • Bilingual IT Solutions Architect

    1 month ago

    Only for registered members Sherbrooke, Quebec

    CIMA+ is seeking an experienced IT Solutions Architect to become a technical reference within the organization. · Understand business and technological needs of CIMA+ · Analyze existing solution architecture · Design solution architectures · ...

  • Vérificateur en chef, Gestion du risque d'entreprise avec les GES/Lead GHG Verifier, risk management

    1 week ago

    Only for registered members Sherbrooke

    +Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. · +Diriger la conception, la planification et la prestation de services de gestion du risque d'entreprise · Réaliser des tests de cheminement et des tests de contrôles; · Mettre en œuvre ...

  • Bilingual Strategic Advisor – Application Architecture

    2 weeks ago

    Only for registered members Sherbrooke, Quebec

    CIMA+ is seeking an experienced IT Solutions Architect with more than 7 years of relevant experience. · Understand business and technological needs of CIMA+ · Analyze and master the existing solution architecture · ...

  • Power BI Developer

    1 month ago

    Only for registered members Sherbrooke

    +BI Developer+ · +Translate business requirements into reporting solutions · +Cross-analyze multiple data sources to connect the dots · +Master's degree in Business Intelligence or related field. · +Strong skills in Power BI (5 years) · + ...

  • Bilingual Strategic Advisor – Application Architecture

    2 weeks ago

    Only for registered members Sherbrooke

    Welcome to a place where people are at the heart of everything we do. We welcome you to a place where you'll have many opportunities to learn and develop while working on engaging projects. · ...

  • Payroll Manager

    2 days ago

    Only for registered members Sherbrooke

    We are looking for a Payroll Manager to join our accounting and finance team. As part of this role, you will play a key part in managing our financial activities. You will have the opportunity to perform payroll cycles in Nethris according to the established schedule. · ...

  • Bilingual IT Solutions Architect

    1 month ago

    Only for registered members Sherbrooke

    We are seeking an experienced IT Solutions Architect with more than 7 years of relevant experience to maintain optimize evolve internal digital ecosystem · Driven by curiosity rigor initiative successful candidate will actively contribute technological development environment whe ...

Jobs
>
Sherbrooke