Supervisor, Terminal Operations - Winnipeg, Canada - Versacold

Versacold

Verified Company

Winnipeg, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

VersaCold is a food-first supply chain company with one of North America's largest cold chain networks. We're dedicated to ensuring the safety, quality and freshness of the food families eat.

With 65 years of experience, we collaborate as entrusted partners to maintain cold chain integrity and deliver customized solutions to complex business challenges.

The foundation of our culture is based upon The VersaCold Way demonstrating our commitment to health and safety, integrity, innovation, performance and collaboration.

We are a growing organization and currently looking for a passionate and motivated
Supervisor, Terminal Operations to join our winning team.

Employment Type:
Full-Time

Shift:
Monday to Friday

000:00 to 08:30

Reports To:
Manager, Terminal Operations

Office/Facility:
"Dawson" Facility - Winnipeg

***The Supervisor, Terminal Operation provides leadership and direction to a team of office employees, dock employees and drivers while overseeing the day-to-day VTS Terminal operations. The Supervisor collaborates, participates, and communicates closely with the Manager, Terminal Operations and the Dock and Dispatch leaders, ensuring successful fulfillment of customer service, the terminal and network objectives.

KEY RESPONSIBILITIES

Leads and promotes a culture where Health & Safety is the #1 priority. Provides leadership and support for Health & Safety initiatives at the facility.
Operates within and ensures full compliance with the Code of Business Conduct, company policies and procedures, and all statutes and legislation governing the workplace.
In collaboration with the terminal management team, partners with national and regional Health & Safety leads to implement incident prevention programs.
In collaboration with the terminal management team, partners with regional Food Safety lead to implement and maintain Cold Chain Assurance programs such as HACCP, including program development, ensuring compliance, employee training and compliance reporting.
May participate in Joint Health & Safety meetings.
Provides proactive direction to the terminal operation team.
Leads daily terminal operations by prioritizing activities and providing leadership and direction to the terminal team. Ensures the shift follows established procedures in alignment with the company vision, mission, strategy and culture.
Monitors, measures, coaches and develops direct reports, ensures adherence to policies and procedures, provides recognition, evaluates and provides feedback on performance, addresses performance concerns and resolves problems.
Assumes the leadership role in the hiring, orientation, training and development of staff of their respective team.
Establishes work schedules and ensures that they are correctly implemented and that jobs are assigned and completed effectively. Tracks daily attendance of terminal employees, including sick days, vacation and floater days. Monitors attendance and addresses attendance management issues.
Manages the ongoing development of talent and leadership of employees on their team.
Champions companywide programs for increasing employee engagement, communications and people development.
Plays a leadership role at the Terminal, being a team player and collaborating effectively with all team members in Transportation, Linehaul and Warehousing to achieve daily objectives.
Leads their team in providing the highest levels of service to all customers with whom they interact, whether internal or external, with the goal of continuously improving the customer experience.
Works with the Manager, Terminal Operations and leadership team to implement Key Performance Indicators (KPI's) related to daily customer service objectives.
Oversees and monitors customer service levels provided and implements continuous service improvements.
In collaboration with the Manager, Terminal Operations, communicates with existing customers to understand and prioritize their needs, participating in calls and meetings as appropriate.
Works with the Terminal Operations leadership team and the Sales team to develop retention initiatives for existing customers and build solutions to secure new customer opportunities.
Implements improved operational processes that enhance capabilities to meet/exceed service standards.
Ensures organizational adherence and accountability to standard operating procedures.
Leads their team in providing the first line of contact for customers, answering phone calls, responding to customer requests, entering orders, tracing shipments, and liaising with all members of the Terminal team to ensure the accurate and timely movement of product into and out of the terminal.
Leads and participates in processing payables, including vendor invoices, auditing invoices to validate rates, coding invoices to the appropriate G/L, obtaining signoff from the Manager, Terminal Operations, and submitting to accounts payable team. Re