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- Provide strategic leadership and direction in the delivery of pension administration services, ensuring the highest level of quality and efficiency
- Lead, develop, and mentor a team of pension administration professionals, fostering a culture of growth, collaboration, and continuous learning
- Develop a training structure to enhance the knowledge and skills of team members at appropriate times, fostering their professional growth
- Establish and manage the budget and key financial metrics
- Build strong client relationships by identifying needs and proposing cost-effective solutions to streamline client benefits program management
- Actively contribute to new client plan implementation, validating procedures, and estimating resources for successful system roll-out or stabilization
- Maximize client account returns by effectively planning and executing tasks within timelines and budget
- Drive business growth by building strategic relationships with prospective clients and collaborating with client managers to identify cross-selling opportunities
- Collaborate with internal teams to develop and implement innovative solutions that enhance the client experience and drive operational excellence
- Ensure compliance, quality control and service standards are met
- Stay abreast of industry trends, regulatory changes, and best practices to ensure compliance and continuously improve pension administration processes
- Stay informed about emerging technologies and industry advancements to identify opportunities for innovation and process optimization
- Provide guidance and support in resolving complex client issues and escalations, ensuring timely and satisfactory resolution
- Minimum of 10 years leadership experience with a proven track record of success
- Minimum of 10 years of experience in group benefits or pension administration, with a proven track record of success in a leadership role
- Proficiency in pension administration software and Microsoft Office Suite
- Bachelor's degree in Business Administration, Finance, or a related field
- Excellent oral and written communication skills
- Strong communication and presentation skills for diverse audiences, both internal and external
- Strong analytical and problem-solving skills, with the ability to make sound decisions based on data and insights
- Strong business acumen and a results-oriented mindset
- Excellent team management skills, with the ability to motivate and lead diverse teams
- Proven ability to synthesize information and effectively manage multiple projects with strong organizational skills
- Professional designations such as Certified Employee Benefits Specialist (CEBS) or Certified Pension Plan Consultant (CPPC), actuarial exams, are an asset
- Bilingual in English and French both written and spoken
Practice Leader, Pension Administration| DB Administration Small Market - Fredericton, Canada - LifeWorks Inc.
Description
TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.Join our team and what we'll accomplish together
TELUS Health Retirement Consulting practice brings over 60 years of experience and innovative thought leadership to pension & savings, actuarial, compensation and overall financial well-being consulting and outsourcing. Our purpose is to improve financial outcomes for individuals while managing costs and risks for organizations by leveraging technology and data. We are also one of the largest pension plan administrators in Canada, serving over five million plan participants. We are a diverse organization with unparalleled capabilities for our clients and their people.
Join our fantastic team of Defined Benefit (DB) Administration specialists in Retirement Consulting. We are proud to have experts located across the country who are passionate about assisting our clients in improving the financial well-being of their plan members. Our primary focus is administering DB pension plans and we offer a wide range of service models to ensure that we meet the unique needs of each client. If you are looking for a rewarding opportunity to make a positive impact on plan members' financial well-being, this is the perfect role for you
Here's the impact we'll make and what we'll accomplish together
As a Practice Leader of our DB Administration team your main responsibilities will include managing a team of over 60 professionals in multiple locations across Canada, overseeing key client relationships and services, developing operational efficiencies, strategy and growth of the practice, and providing training and development opportunities for team members. In this role, you will have the opportunity to showcase your innovative thinking and creativity to identify and develop solutions that bring positive and sustainable value to both prospective and existing clients. By doing so, you will play a crucial role in positioning TELUS Health as the market leader in Pension Administration.
What you'll do
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By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.