IT Operations Manager - Toronto, Canada - Computation LTD.

Computation LTD.
Computation LTD.
Verified Company
Toronto, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description

Our firm is seeking an experienced professional with an IT background to fill the position of IT Operations Manager in our Toronto office.

The role will be partially remote but there will be hands-on and in-person elements. The typical working hours are Monday to Friday with some on-call and weekend requirements.


Responsibilities will consist of:
- coordinating and dispatching technicians for jobs and projects across Canada (break fix in data center storage equipment, enterprise server rooms, desktop and wifi support, misc equipment, cabling, cameras etc.)
- supporting technicians remotely in completing the above
- completing timely reports for each job
- defining scopes of work for projects and communicating them
- hiring and coaching technicians
- defining customer requirements and participation in business development processes (quotes, site inspections etc)
- attending client and site meetings
- completing service calls when escalation or staff shortages require it
- warehouse and store organization and management
- reporting to the CEO
- duties as assigned

Given the above you should have multi-year experience:

  • providing technical support and installation services both in the field and remotely
- leading teams of technicians and installers
- working with predominantly corporate customers with IT infrastructure of varying degrees of sophistication
- full-cycle client management from: sales, onboarding, maintenance, new facility setup, upgrade projects, add/move/change, and decommissioning
- large and small project management
- warehouse processes (material handling) as well light manufacturing/assembly and inventory management


Our firm deals predominantly with IT infrastructure (hardware), as such there is definitely a hands on, practical and effective culture - analytic and to the point, decisive and action oriented.

Compensation is TBD salary with performance premium.

We thank all for their interest and will contact a short list of applicants for further consideration.


Salary:
$60,000.00-$80,000.00 per year


Benefits:


  • Onsite parking

Flexible Language Requirement:

  • French not required

Schedule:

  • Monday to Friday

Education:


  • Bachelor's Degree (preferred)

Experience:


  • IT project management: 5 years (required)

Language:


  • English (required)

Licence/Certification:

  • Driving Licence (preferred)

Shift availability:

  • Day Shift (required)
  • Night Shift (preferred)

Work Location:
Hybrid remote in Toronto, ON
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