Director, Zendesk - Vancouver - WillowTree

    WillowTree
    WillowTree Vancouver

    1 week ago

    Description
    Job Summary

    The Director, Zendesk Practice Leader will be an integral part of our business at TELUS Digital.



    The Opportunity


    We are seeking a dynamic practice leader to build scale and lead our CCaaS practice with deep expertise in the Zendesk platform including its Amazon Connect-based contact center capabilities.


    • Build and scale a high-performing CCaaS practice focused on Zendesk powered by Amazon Connect achieving revenue targets margin goals,
    • Lead a native-first strategy supporting commercial activity lighthouse wins migration paths from third-party premises legacy CCaaS providers;
    • Establish thought leadership market differentiation in AI-enabled customer experience for enterprise customers with focus on business outcomes technical excellence;

  • Only for registered members Vancouver $132,000 - $165,000 (CAD)

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  • Only for registered members Vancouver Full time

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