IT Support Services Technician - Vancouver, Canada - Pixomondo
Description
Pixomondo is an award winning, industry-leading Virtual Production and Visual Effects company, providing expertise and solutions for premium Film and Episodic content. Technology and innovation is forefront for us; We partner with clients to deliver on their creative ambitions for film and episodic content.
We are in the process of expanding our team and will be moving into a new Vancouver studio.
We are looking for an IT Support Technician who will be helping in setting up the new Vancouver office location.
Reporting to the Head of IT,the day-to-day responsibilities will include:
- Part of a team prepping a new office space with appropriate technology requirements.
- Installation and configuration of software, hardware and any other required technology tools for artists both in the studio and for remote working
- Providing first line support responding to IT tickets raised by artists and other members of the team.
- Setting up accounts for new starters and closing accounts for leavers.
- Ensuring kit is prepped for new starters in a timely manner
- Complete appropriate paperwork to log and process equipment loaned out to new starters and managing the return of equipment for leavers.
Qualifications and requirements:
- Desired Associate/Bachelor's Degree or Diploma in Computer Science, Information Technology, System Administration, or a closely related field
- Experience within VFX or related industry is a plus, but not required
- 1+ year of IT Support, network administration or system administration experience
- Proficient knowledge and experience with Windows 10, 365, MS Office Shop and basic ticketing systems
- Knowledge of system security and data backup/recovery
- Excellent problemsolving skills, PC/OS/Software troubleshooting skills
- Familiarity with Windows/Linux Server environments
- Ability to use and manage Office 365, Mimecast, phishing protection, Sophos Anti-Virus, etc.
- Excellent verbal and written communication skills
- A desire to help others, outstanding attention to service and creating a positive experience
- Ability to work independently and within a team environment
- Self Starter and a Problem solver
Location:
Onsite, Vancouver
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