Front Desk Agent Ymca - Corner Brook, Canada - YMCA of Western NL

YMCA of Western NL

Verified Company

Corner Brook, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

You must be time flexible - M
ainly evenings and weekends

Membership Sales and Services Representative

The YMCA is a charitable, mission based organization dedicated to the development of thousands of people in spirit, mind and body.

The Humber Community is seeking an enthusiastic individual that will provide front-line service and support to all YMCA members and participants and divisions.

The Representative will facilitate membership retention, recruitment and re-connection strategies and performs other duties as assigned by the Membership Sales and Services Supervisor.

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Key Responsibilities:_

Ongoing relationship development with members: welcome and greet members to the center, provide information on programs and services, and provide center tours to new members.
Conduct regular walkthroughs of facility to report member feedback, and to ensure safety of members.
Register members into ActiveNet database for memberships, programs, bookings etc and ensure registration are monitored and managed accordingly.
Accurate cash handling of registration payments, point of sale purchases, rentals, Strong Kids donations etc.
Ensure all additional administrative duties are accurately and effectively completed as assigned by Supervisor.
At all times role model best practices and exhibit the highest level of service delivery in product area(s) consistent with S.A.M. (Serving All Members) standards and best practices.
Adhere to Child Protection Policies
Demonstrate and promote a personal understanding of and appreciation for the mission, vision, and values and the YMCA programs and services.
Cleaning duties
Any other duties assigned by supervisor

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Qualifications:_

Education/Certifications/Credentials/Professional Registration

High School Diploma
Computer Skills imperative
Standard First Aid an asset

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Must be responsible and mature

Experience

Minimum of 1 year experience in the YMCA organization and/or a minimum of 1 year customer service, retail or marketing experience.
Experience working in a nonprofit environment will be considered an asset and working with volunteers
Must be customer service oriented

Knowledge/Skills

Excellent problem solving, multitasking, and time management skills
Outstanding interpersonal and communication skills.
Able to deal with difficult situations and customer complaints with confidence.
Strong computer skills: working knowledge of Microsoft Office and beginner knowledge of ActiveNet would be an asset
Friendly, outgoing, mature, and welcoming personality.
Strong work ethic
Team player

Job Type:
Part-time
+ call in as needed

Only those considered will be contacted.

Job Type:
Part-time

Part-time hours: per week

Salary:
$15.00 per hour

Benefits: