Manager of It - Victoria, Canada - Pacifica Housing

Pacifica Housing

Verified Company

Victoria, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Title:
Manager of IT

Posting Number:
#23-18

Reports to:
Director of Finance

Compensation:
$80k+ Commensurate with Experience

Schedule: 8:30am-4:30pm, Monday-Friday (75 hours bi-weekly)

Posting Closing Date:
August 1, 2023 at 4pm

Organizational Focus:

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community.

As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Primary Objectives:

Reporting to the Director of Finance, the Manager of IT will be responsible for:

Responsible for ensuring Pacifica's diverse and geographically distributed staff has access to Pacifica's information technology and systems required to perform their jobs.
Responsible for training new staff to use Pacifica's information systems.

Key Responsibilities:

I.

Demonstrated ability to serve as a knowledgeable IT resource to the organization, including:

- monitor performance of IT systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure;

IT planning, budgeting, and lifecycle management in collaboration with IT contractor;

- acting as primary agency contact for Pacifica employees for general IT issues including network, computer, software, internet, cell phone, office phone, printer and scanners system;
- overseeing service contracts with IT providers (IT support services, office phone system, mobile phones and teleconference services);
- liaising with the contracted IT providers to address issues as they arise or to revise services;
- maintaining Pacifica's IT assets inventory in collaboration with IT contractor;
- resolving IT problems for all Pacifica staff, either by his/her own action, or by tasking the IT contractor;
- receiving requests from staff for changes to hardware/software/configuration and delivering approved requests either by his/her own action or by tasking 3rd party resources;
- maintaining Pacifica Housing's website;
- insuring that backs up are completed on a regular basis; and
- managing SALTO key fob system.

2.

Completing technical tasks:
- computer systems Tier 1 problem resolution:

some computer systems Tier 2 problem resolution:

- problems affecting an individual that require in-person attention or equivalent remote support tools;
- desktop hardware troubleshooting and problem resolution (workstations, laptops, monitors, thin clients, printers);
- desktop hardware installation/moves (workstations, laptops, monitors, thin clients, printers);
- user account and permissions management;
- support for office phone and fax system, liaising with contractor as necessary;
- support for mobile phones, liaising with service providers as necessary.

3. Assisting other departments in the organization as required. (Finance, HR, Property Services, Support Services, Admin etc.).
**4. Performing other related duties, as required.

5. Completing special projects and IT related duties as assigned.

Requirements:

Qualifications:
(minimum Education and Experience requirements):

Note: An equivalent combination of education and experience may be considered._

Education:

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related program.

Experience:

5+ years related experience (must include some IT/ computer science experience)
Experience with and knowledge of related software programs preferable (i.e. Microsoft Office particularly Excel, Yardi, WordPress)
Excellent knowledge of technical management, information analysis and of computer hardware/software systems
Handson experience with computer networks, network administration and network installation

Knowledge, Skills and Abilities:

Excellent communication and interpersonal skills
Ability to work within tight deadlines
Excellent attention to detail and accuracy
Demonstrated ability to lead and develop the IT Department
Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems

Additional Criteria for Role:

Completion of a Criminal Record Check with the Vulnerable Sector is required before employment commences.
Must have access to a vehicle, a valid driver's licence, and willing to acquire business class insurance.

Benefits

A mission driven and meaningful working environment.
Competitive salary from a Certified Living Wage Employer.
Minimum six (6) percent vacation accrual rate for all permanent staff
Excellent benefits package for permanent staff working 20+ hours per week (includes ex