Service Desk Optimization Lead - Toronto
1 month ago

The Service Desk Optimization Lead is responsible for overseeing the efficient triage and assignment of IT service tickets to ensure timely resolution and adherence to service level objectives.
This role requires a detail-oriented and process-driven individual who can monitor ticket queues, enforce escalation protocols,Job summary
The ideal candidate is analytical capable of tracking KPIs
- Demonstrated ability to collaborate with Tier 1and Tier 2 support teams
Job description
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