Better at Home Coordinator - North Vancouver, Canada - North Shore Community Resources

North Shore Community Resources
North Shore Community Resources
Verified Company
North Vancouver, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

NSCR requires a full time
Better at Home Lead on a temporary basis until March 31, 2023 to spearhead our programs and services.

There may be the possibility to convert this role to a permanent basis effective April 1, 2023.


The
Better at Home Lead provides overall leadership and coordination of an array of non-medical services for seniors of the Better at Home program and the larger North Shore community.

The Better at Home Lead is the lead staff member for coordinating the system for the intake of clients and the delivery of services (e.g. grocery shopping and delivery, friendly visiting, prescription drug pick-up and delivery and other services).

The Coordinator reports to the Manager, Community Engagement and Seniors Programs and works closely with other NSCR staff including the Volunteer Coordinator and other staff.


This position requires a leader who brings strong communication and organization skills, creativity, commitment and compassion to serve a vulnerable population of our community.

The BH Lead, reporting to the Manager, Community Engagement and Seniors Programs, will be supported by an organization and staff that value collaboration and team work.

This position works with seniors, family or caregivers of seniors, volunteers, staff, external contractors and community partners and will include the supervision of other BH staff.


Responsibilities:


  • Design and update systems to evaluate and improve service delivery and client satisfaction.
  • Coordinate service delivery with staff, volunteers and external contractors.
  • Design and implement the system for determining eligibility, assessments, and intake of program clients.
  • Conduct home assessments for new clients as required.
  • Ensure an uptodate, functional client database with appropriate record management.
  • Coordinate volunteer recruitment, training, and appreciation events in collaboration with the NSCR Volunteer Coordinator.
  • Create and deliver appropriate budgets in collaboration with the team.
  • Promote and market the Better at Home program.
  • Supervise and support staff and volunteers of the BH team including the BH Bowen Island satellite program.
  • Assist with the development and implementation of appropriate policies and protocols for human resources and service delivery.
  • Review, process, and manage contractor, volunteer, and client payments.
  • Fulfil reporting requirements for funders.
  • Attend quarterly Community of Practice meetings and funder meetings as required.
  • Collaborate with community agencies, health professionals, families/caregivers, other Better at Home sites, and other external agencies to improve service delivery and program quality.

Experience, Education and Qualifications:


  • Proven communication, organizational and leadership skills.
  • Proven customer service and interpersonal skills.
  • Proven financial and human resource management skills.
  • Strong ability to innovate and find creative solutions to challenges.
  • Proven relationship builder
  • Experience working with volunteers to deliver programs and services.
  • Knowledge of Microsoft Office Suite and other relevant technology literacy including database programs.
  • Experience working with seniors.
  • Strong knowledge of North Shore social services agencies and their programs and a second language will be an asset.
  • Strong understanding of mental health challenges.
  • Relevant Postsecondary education
This position requires travel in the North Shore and very occasional weekend/after hours work.

NSCR provides a competitive wage depending on experience as well as benefits.

  • Thank you for your interest but only those applicants chosen for an interview will be contacted._

Job Types:
Full-time, Fixed term contract

Contract length: 4 months


Schedule:

  • Monday to Friday

Work Location:
One location
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