Claims Rep III, Bodily Injury - Hamilton, Canada - Co-operators

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    Full time

    Company: CGIC
    Department: Claims
    Employment Type: Regular Full-Time
    Work Model: Hybrid
    Language: This role operates in English.

    The Opportunity:

    We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That's why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

    Our Client Services team aspires to create a seamless and personalized client experience. Our professional, agile and knowledgeable team works collaboratively to understand and anticipant the needs of our clients, helping our organization to grow. We foster open communication and think innovatively to find mutually beneficial solutions for our clients.

    As a Bodily Injury Claims Representative III you will be responsible for the investigation, negotiation and resolution of complex Bodily Injury Claims. You will contribute to our client service culture through daily interactions and by implementing innovative, client-centric solutions.

    How you will create impact:

  • Investigating, interpreting coverage, negotiating and settling very large and complex bodily injury claims for Automobile Policies.
  • Contacting claimants, clients, lawyers and witnesses in the investigation and resolution of claims.
  • Managing very complex files involving multiple parties in defense litigation and Alternative Dispute Resolution (ADR).
  • Coaching, training, and providing technical support to the claims team.
  • Providing exceptional client and claimant service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.
  • How you will succeed:

  • You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
  • You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
  • You have strong communication skills to clearly convey messages and explore diverse points of view.
  • You build trusting relationships and provide guidance to support the development of colleagues.
  • To join our team:

  • You have three years of claims or related business experience.
  • You have a post-secondary degree or diploma.
  • You have a Chartered Insurance Professional (CIP) designation.
  • You have or will attain provincial adjuster license(s) depending on the province of work.
  • What you need to know:

  • You will travel regularly.
  • You are required have your own vehicle, valid driver's license and insurance.
  • This role involves direct contact with clients and/or service providers in their environment.
  • Extended work hours, including weekends, may be required.
  • You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.
  • What's in it for you?

  • Training and development opportunities to grow your career.
  • Flexible work options and paid time off to support your personal and family needs.
  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
  • Paid volunteer days to give back to your community.
  • In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (, health and wellness, dental, disability and life coverage), mental health support and an employee assistance program. Please contact our recruitment team for more information.