Bilingual Quality Assurance Specialist, French and - Montréal, Canada - HSBC

HSBC

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Opening up a world of opportunity.

We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.

We're here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.

Wealth and Personal Banking

We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products.

Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.

About the role

As a Quality Assurance Specialist, you will perform a variety of operational support roles which includes: Quality Assurance reviews within collections, document change control, and operational oversight etc.

Overall purpose of the position is to ensure operational and regulatory compliance.

Responsibilities:

Participate in various audits within collections, such as but not limited to, Delinquent accounts, Loss mitigation queues, etc.
Conduct call quality monitoring and/or file reviews for collections on a regular basis (vendor/internal)
Create, update and review collection workflows
Create, update and publish collection procedures
Make recommendation to the business on improvement in collections processes and procedures
Report control weakness, compliance breaches and operational loss events.
Participate in managing access requests and recertification.
Review FIM requirements and HBCA policies to ensure Collections process and procedures are compliant.

Requirements

University / College degree or equivalent work experience.
Ability to remain effective under pressure, provide assessment and sound judgment
Good interpersonal, organizational, communications skills
Ability to adapt to changing work and demands
Working within demanding timelines
Professional conduct
Ability to work independently, with good attention to detail and solutions oriented within assigned.

"The language requirements for this position include French and English. The latter language is required to support inbound customer calls with a Canada-wide remit and connect with support teams globally, as described in this job posting and in compliance with Bill 96."

HSBC Proud

HSBC is committed to building a culture where all employees are valued, respected and opinions count.

We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

If this is not the ideal role for you, we invite you to sign up here to our Talent Community so we can update you about job opportunities and career events in your area of interest.

We are always looking for people with purpose and ambition who can help build the bank for the future.