Customer Program Manager - Montreal - Hypertec Group

    Hypertec Group
    Hypertec Group Montreal

    7 hours ago

    Full time
    Description

    Ready to take the next step in your career?

    Join a global company shaping the future with technology that drives lasting impact.

    Hypertec is seeking a Customer Program Manager to join our Sales Operations team in Montréal, Québec. If you are motivated, collaborative, and aligned with our values, we would love to hear from you.

    We believe that how we work is just as important as what we build. Our values reflect the mindset we bring to everything we do:

    • Trust
    • Customer Focus

    What You'll Be Contributing


    The Customer Program Manager is accountable for supervising customer-centered initiatives, ensuring seamless execution, fostering robust relationships with customers, and striving to achieve optimal customer satisfaction.

    • Develop and manage customer programs, including timelines, milestones, and deliverables;
    • Oversee multiple projects, ensuring alignment with business goals and customer needs.
    • Develop new programs to support customers and fulfill service level agreement commitments;
    • Develop strong and trusted relationships with customers to understand evolving needs and position new offerings effectively;
    • Develop tailored strategies to maximize revenue from existing accounts;
    • Analyze customer usage patterns to identify potential upsell opportunities;
    • Identify opportunities to offer services, upgrades, or additional features that provide value to the customer;
    • Coordinate activities with internal teams such as sales, product, production, procurement, logistics, and finance to enhance customer experience;
    • Ensure timely delivery of products and services to customers as committed;
    • Monitor program performance and key performance indicators (KPIs);
    • Act as the primary point of contact for customers, addressing concerns and ensuring satisfaction;
    • Conduct Quarterly Business Reviews (QBRs) with customers;
    • Identify potential risks to customer satisfaction and formulate contingency plans;
    • Document critical communications with customers and prepare incident reports or corrective action reports, including root cause analysis of recurring issues;
    • Assist internal departments with any change management requests required by customers;
    • Conduct customer visits, kick-off meetings, and conference calls.

    What Sets You Apart

    • Bachelor's degree in Business Administration, Project Management, Engineering, or related field;
    • 3+ years of experience in program management, customer success or account, management roles, preferably in technical or manufacturing environment;
    • Experience managing complex customer accounts;
    • Extensive knowledge of MS Office suite, and Project;
    • Strong communication and presentation skills in French to effectively engage internal and external stakeholders.

    What's In it For You

    • Hybrid work model (three days in office weekly), supported by competitive benefits.
    • Comprehensive health benefits that ensure you and your family are covered a wide range of medical needs.
    • Health Spending Account (HSA).
    • Employer-matched RRSP Program.
    • Paid Floater Days.
    • Our head office will soon relocate to a new, state-of-the-art facility in LaSalle, near the Lachine Canal. Designed to set new standards in sustainability, it reflects our commitment to responsible growth and innovation.

    Immerse Yourself in the Hypertec Journey


    You think you are the right candidate for this role? We can't wait to meet you We look beyond the CV to discover real potential. Hit "Apply" and let's discover it together

    About Hypertec


    Founded in 1984, Hypertec empowers innovators to push boundaries and lead their industries through transformative technology.

    Through our five divisions—High Performance Compute & AI, Data Center Construction, Health, Custom Manufacturing, and Solutions Partner—we help clients turn complex challenges into opportunities for sustainable growth. Trusted by leaders in AI, financial services, media & entertainment, healthcare, and the public sector, we serve clients in over 80 countries.

    Recognized globally for innovation and sustainability, including our revolutionary immersion-born servers, we continue to deliver technology that makes a lasting difference.

    Hypertec is an equal opportunity employer.

    Hypertec evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, disability status or any other legally protected characteristic.


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