Actuarial Analyst, BQR - Toronto, Canada - Foresters Financial

Description

Career Opportunity

Role Title

Actuarial Analyst, BQR - 18 month contract

Purpose of role

Reporting to the Manager, Business Quality Review, this position is responsible for supporting the management of Business Quality Review process for Foresters Financial to proactively identify areas of improvement to increase the overall quality of our business and practices. The responsibilities of this role will range from administrative support, which includes communication with customer and distribution partner inquiries, planning and coordinating projects, reporting and metrics communications, to analyzing and synthesizing data from various sources to identify agents/advisors who may pose potential financial and/or reputational risk. The position will coordinate and execute the agreed upon mandate and escalation protocols of the Business Quality Review Process.

Job Description

Key responsibilities/accountabilities:

• Respond promptly to customers and distribution partners emails, calls and inquiries, prioritizing urgency.
• Attending meetings and taking minutes and follow up on action items.
• Track, update and communicate regular and ad-hoc reporting and metrics.
• Thoroughly manage investigation processes, collaborating with the SIU team, internal and external parties
• Analyze and synthesize data from multiple red flags reporting, identifying poor business practices and potential inappropriate behavior.
• Coordinate information related to potentially inappropriate agent behavior, including complaints, investigations, suspicious activity, and sales practices.
• Analyze monthly business quality metrics to pinpoint areas requiring improvement.
• Manage front-end guards and processes to proactively identify potential business quality concerns.
• Collaborate with key stakeholders to expand the database, enhancing quality monitoring.
• Support continuous improvements for the department, including but not limited to determining new business quality measures for different products, supporting post-launch monitoring, ensuring effective communication to the right stakeholders.

Key qualifications/competencies:

• University degree in Actuarial Science, Math, Business, or related discipline.
• 1-3 years' experience in an insurance/financial services organization.
• Strong knowledge of the financial services industry, including financial products: life insurance, annuities, segregated funds, mutual funds.
• Working knowledge of Microsoft Excel. VBA programming would be an asset.
• Strong analytical and problem-solving skills.
• Experience with data analysis is preferred.
• Excellent organizational and interpersonal skills and high degree of independence and initiative.
• Effective verbal and report writing communication skills.
• Ability to work effectively with multiple stakeholders and influence without direct authority.
• Actively pursuing actuarial designation and writing actuarial exams

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Equal Opportunity Employment and Inclusion - at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.