On Call Coordinator - Halifax, Canada - Home Instead

Home Instead

Verified Company

Halifax, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

On-call Service Coordinator & Caregiver

As On-call Service Coordinator & Caregiver for Home Instead (ob Nova Scotia Limited), your time will be shared between working at home a couple evenings a week and a couple weekends a month and working out in the field assisting clients with activities of daily living.

As a member of Home Instead's team, you will receive:

Job training
initial and ongoing
Flexible schedule
Health insurance group medical benefits with employer contributions
Personal satisfaction your job will make a difference in someone's life
Supportive team environment

About you:

Whether you have life experience or formal training, if you are dependable, compassionate and are known for your common sense, you can impact the life of a senior and their family more than you could ever imagine.

You are extremely reliable and present yourself in a professional manner every day. Whether it is on the phone or in-person, helping your team or your client makes you feel great

Job Requirements:

The On-call Service Supervisor will work closely with the Staffing Coordinators to provide the highest quality service to clients.

Sound judgement and decisionmaking skills
CCA certification is an asset but not required
Own vehicle and valid driver's license

On-call responsibilities:

Ensure outstanding customer service by scheduling and coordinating care.
Review evening or weekend schedule and any trouble spots that might arise.
Answer each call in a professional and timely manner.
Monitor and check missed clock ins and clock outs.
Communicate with care professionals and clients regarding any scheduling changes.
Monitor, mediate, and record client and caregiver activity and followup on assignments.
Contact escalation person when questions arise about clients or caregivers that require input.
For your weekend rotation, ensure all open visits from Friday at 5pm to Monday 5pm are filled.
Leave specified oncall weekends free of firm commitments/appointments where you will be unable to answer the phone in a professional manner.

While visiting clients you will assist them with activities of daily living including: