Employment Support Worker - Sydney - New Dawn Enterprises

Description

Cape Breton Island Centre for Immigration / 37 Nepean Street, Sydney

• Understand, execute, and update as needed project objectives and deliverables
• Work with Retention Facilitator to develop events and programming aligned with contract deliverables
• Manage feedback mechanisms to reflect and improve on project objectives
• Engage with employers across the CBRM, building relationship and partnerships where necessary
• One on one employment support/counselling with eligible clients (resume/cover letter creation, recognizing transferable skills, interview prep, tailored guidance to client's specific career goals
• Creating and fostering connections to/with professional networking opportunities; act as liaison between client and employer
• Organize/deliver skill development workshops (effective job search strategies, workplace culture, communication skills)
• Research and evaluation (identify employer/specific sector needs, identify barriers to entry into the workforce)
• Organize 2 cohorts of clients for targeted/sector focused employment education

Other Duties & Responsibilities

• Participate in internal team meetings as required
• Look for potential improvements and help implement solutions
• Maintain quality, safety and the confidentiality of employees, clients, and volunteers
• Maintain professionalism, tact, diplomacy, and sensitivity so as to portray New Dawn in a positive manner, consistent with its values and vision
• Update job knowledge by participating in educational opportunities, engaging in professional networks, and participating in professional organizations
• Respond to the needs of others with effective communication, mutual respect, and consistent follow through to build trust and workplace relationships
• Promote the mission and values of New Dawn both internally and externally
• Other duties as assigned

Qualifications

• College Diploma or University Degree in a related field
• Current (within last 6 months) clear Criminal Record Check
• Compassion, empathy, diplomacy, and problem solving
• Experience working with and advocating for vulnerable populations
• Ability to work independently, as part of a team, and with guidance
  
• Exceptional attention to detail and verbal and written communication skills
• Ability to work effectively with others toward shared goals
• Highly organized and ability to work well under pressure
• Proficiency with Microsoft suite of programs and applications
• High level of integrity, confidentiality, and accountability
• Understands servant leadership and community-centricity

Work Conditions

• Use of desktop computer and peripherals
• Interaction with employees, volunteers, management, clients and the public
• Travel may be required
• Overtime may be required; working evenings/weekends as needed
• Environment can be busy and/or noisy at times

Total Compensation Package

New Dawn Enterprises believes in supporting the well-being of employees and, in service of this, has created the following compensation package for salaried employees of New Dawn Enterprises, in addition to their salaries:

Flexible Work Week

In recognition of the benefits of greater work-life balance and the value of flexibility and autonomy for human wellbeing, New Dawn makes every attempt to offer a flexible work schedule to our employees. This looks different across New Dawn divisions for each position and is structured in discussion with New Dawn management. Some examples include (where possible & appropriate) flex-time, working from home, reduced hours, etc.

Paid Vacation

All full-time salaried employees are entitled to one hundred and twenty (120) hours of paid vacation, annually.

Paid Mental & Physical Health Days

All full-time salaried employees are entitled to fifty‑six (56) hours of paid leave for mental and physical health, annually. These days can be used to take time off work for physical and/or mental wellness/illness, and to attend appointments for the employee and/or their dependents.

Paid Holidays

New Dawn observes the following thirteen (13) public holidays: New Year's Day, Heritage Day, Good Friday, Easter Monday, Victoria Day, Canada Day, Civic Holiday, Labour Day, National Day for Truth and Reconciliation, Thanksgiving Day, Remembrance Day, Christmas Day, and Boxing Day.

The President & CEO reserves the right to close some, or all, New Dawn administrative offices between Christmas Day and New Year's Day to enable employees to spend time with their loved ones without requiring them to use vacation hours. This decision is reviewed annually based on operational requirements.

Group Health Employee Benefits

Group health benefits for salaried employees and dependents are provided by Group Health. Fifty percent (50%) of benefit premiums are paid by the employer, with the exception of Long‑Term Disability which requires benefit premiums to be paid fully (100%) by the employee.

Self‑Directed Registered Retirement Savings Plan

New Dawn offers salaried employees retirement savings matching for self‑directed retirement savings plans after successful completion of their probationary period. Employees may choose to contribute up to 5% of their gross salary to a registered retirement savings plan, deducted from their pay cheque. Contributions are matched by the Employer to a maximum of five percent (5%).

Additionally, New Dawn offers salaried employees who earn less than $60,000 annually an automatic contribution to a registered retirement savings plan at a rate of 5% of their gross salary. Eligible employees are not required to personally contribute to a registered retirement savings plan in order to receive New Dawn's 5% contribution to their plan, however, they can at any time make a regular (via payroll) contribution to their plan in an amount of their choosing.

Extended Health & Well Being

Group Health also includes integrated wellness services through Sparrow Health featuring access to enhanced mental health support, access to direct and seamless virtual healthcare, and an Employee and Family Assistance Program (EFAP) that includes critical incident support 24/7 crisis support, substance‑use management, and other resources that go beyond expectation from a traditional EFAP.

All New Dawn employees are entitled to a staff discount at Café Marie, located in the Eltuek Arts Centre.

Rewards & Recognition

New Dawn recognizes and rewards the service of employees with years of service rewards at defined milestones in their careers. New Dawn also recognizes and rewards the work, achievements and significant events of employees throughout the year with ongoing and immediate recognition throughout the year.

Professional Development

New Dawn is committed to the ongoing professional development and lifelong learning aspirations of employees in their skills and knowledge. Employees are encouraged to discuss position‑relevant professional development opportunities with their immediate Supervisor.

About New Dawn

New Dawn Enterprises Limited is a private, volunteer‑directed non‑profit social enterprise dedicated to community building. It seeks to identify community needs and to establish and operate ventures that speak to those needs.

Incorporated in 1976, New Dawn is the oldest Community Development Corporation in Canada. Today we employ more than 180 people across many companies including: New Dawn Community Health, Pine Tree Park Care Home & Home Living, Abbey Ridge, Integrated Youth Services, New Dawn Community Food Access, the Eltuek Arts Centre, Café Marie & Catering, New Dawn Properties & Developments, the Cape Breton Island Centre for Immigration.

All of its work is in service of building a more vibrant and self‑reliant Unama'ki‑Cape Breton Island.