Service Advisor - Bedford, Canada - Tesla

Tesla
Tesla
Verified Company
Bedford, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
What to Expect

What You'll Do

  • Determine if technical solution can be resolved over the phone, or escalate immediately to Shop Foreman / Service Manager to provide immediate attention
  • Accurately record issues and data into Dealer Management System
  • Conduct transactions with system; walk customer through correction and provide summary
  • Communicate estimated completion time, regular updates, and follow through on each customer vehicle
  • Followup with customer on services provided; ensure they are satisfied with the work performed
What You'll Bring

  • Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
  • Understanding of basic automotive techniques related to repair and servicing of automobiles
  • Perform detailed daily record keeping and reporting
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Work in a teambased environment and achieve common goal
  • Dealer Management System(s), Outlook, and MS Office
  • Must have a valid driver's license in country of employment
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