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- Participate in the achievement of customer service objectives
- Contribute to the creation of a high-performance team by coaching and guiding team members on support procedures, best practices, work processes and encouraging new ideas.
- Ensure that customer issues are resolved efficiently while maintaining a high level of customer satisfaction.
- Plan, prioritize and coordinate team workloads.
- Actively participate in the development and implementation of the SAP solution within the team by contributing to process creation, testing activities, training and implementation.
- Provide support and act as a change agent for continuous process improvement and the implementation of a results-oriented customer experience and culture.
- Collaborate with service quality assurance.
- Fluency in English required, French is an asset
- Excellent team management and coaching skills.
- Excellent communication skills and ability to manage difficult situations.
- Customer, solution, action and results oriented.
- Ability to easily establish and consolidate business relationships with internal and external partners.
- Ability to work independently and manage several projects simultaneously.
- Proven resourcefulness and ability to work in a fast-paced environment.
Customer Service Supervisor - Etobicoke, Canada - Groupe Touchette Inc
Description
The Customer Service Supervisor -Central will work closely with the Manager to assist, coach and mentor representatives to maximize performance and overall call quality.
Responsibilities
Success Factors: